Amanda Boxley
Pittsburgh,PA
Summary
Highly skilled professional seeking a job that can utilize my expertise and experience to improve organizational efficiency. Worked in various roles such as Family Support Partner, Contact Center Specialist II, Inbound Customer Service Agent, Call Center Agent, Image Consultant, Inbound Retention Agent, Provider Service Representative, and Casual Staff Worker. Possesses strong proficiency in customer service, medical terminology, call center operations, phone etiquette, Behavioral Health, Praed Foundation Collaborative Training FANS, SOGIE Training, and Microsoft Office.
Overview
18
18
years of professional experience
Work History
Family Support Partner
Allegheny Family Network
12.2022 - Current
- Providing support to families with children experiencing mental health challenges, involvement with Child, Youth, and Family Services (CYF), and truancy issues. Handling a caseload of 30 or more families. Completed SOIGE Training and Praed Foundation Collaborative Training FAN.
- Collaborated with social workers and other professionals to develop holistic support plans tailored to each family's unique situation.
Contact Center Specialist II
UPMC Corporate Services
11.2014 - 11.2022
- Provide guidance, education and interpretation on scheduling, registration, billing, claims, and other related medical inquiries to support patients and providers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.
Inbound Customer Service Agent
Radiant Systems Inc
01.2014 - 08.2014
- Handle incoming calls related to electricity and gas services provided by Dominion Peoples and make outbound calls as necessary to aid in customer retention. 60 to 70 calls a day.
Call Center Agent
Full-Service Network
10.2013 - 12.2013
- Handled a high volume of calls to offer residential customers lower telephone plans, provided detailed product and service information, processed, and tracked orders, and delivered excellent customer service.
Image Consultant
Cigna
01.2013 - 06.2013
- Claims were processed and entered into the database system for short and long-term disability claims
- Agents and supervisors were communicated with via email to finalize claims.
Inbound Retention Agent
Alorica
09.2012 - 01.2013
- Handled incoming calls from business customers, addressing credit inquiries, making recommendations, retaining customers, and promoting value-added products.
Provider Service Representative
CARE IMPROVEMENT PLUS
10.2011 - 09.2012
- Provided insurance advice to Medicare-approved providers and the elderly; assisted providers with medical claims, benefits, and payment information; helped the elderly understand rules and payments for Medicare and Medicaid.
Casual Staff Worker
The Work Center (EDSI)
04.2006 - 12.2009
- Scanning Clerk: Ensured quality control of files and maintained equipment
- Cashier: Provided customer service, operated the cash register, and stocked and organized inventory
- Clerical Worker: Provided clerical support and answered telephones
- Processing Clerk: Processed passport applications, took photographs and provided customer service.
Education
Bachelor of Science - Nursing
CCAC
Pittsburgh, PA09.2028
GED -
Bidwell Training Center
Pittsburgh, PA12.2013
Skills
- SOGIE Training
- Praed Foundation Collaborative Training
- Clerical Experience
- Computer Skills
- HIPAA
- Office Administration
- Behavioral Health
- Microsoft Office
- Family engagement
- Stress management
- Trauma-informed care
- Conflict resolution
- Child development knowledge
- Self-care promotion
- Empathy development
- Team collaboration
- Community outreach
- Parenting education
- Professional boundaries
- Active listening
- Case coordination
- Problem-solving
- Behavior management
- Time management
- Organizational skills
- Relationship Building
- Community Resource Coordination
- Family Advocacy
- Disadvantaged Youth Programs
- Community Referrals
- Foster Care Youth
- Home Visits
Additional Information
QUALIFICATIONS Family Support Partner, Family Advocate, Customer Service Clerical Skills Self-motivated Problem-solving skills Communication skills Organizational skills
Timeline
Family Support Partner
Allegheny Family Network
12.2022 - Current
Contact Center Specialist II
UPMC Corporate Services
11.2014 - 11.2022
Inbound Customer Service Agent
Radiant Systems Inc
01.2014 - 08.2014
Call Center Agent
Full-Service Network
10.2013 - 12.2013
Image Consultant
Cigna
01.2013 - 06.2013
Inbound Retention Agent
Alorica
09.2012 - 01.2013
Provider Service Representative
CARE IMPROVEMENT PLUS
10.2011 - 09.2012
Casual Staff Worker
The Work Center (EDSI)
04.2006 - 12.2009
Bachelor of Science - Nursing
CCAC
GED -
Bidwell Training Center
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