Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Boyd

Fort Worth,TX

Summary

I am seeking a position with a company where I can utilize my organizational, analytical, mechanical aptitude, managerial, and marketing skills to continue personal and professional growth. I also possess a strong attention to detail and critical decision making skills. I believe my excellent work ethic and integrity will be a great asset to your company. Time management and logistics are vital components to a viable business and I feel are also strong points I can contribute. My competitive nature allows me to succeed in obtaining targets and goals.

Overview

15
15
years of professional experience

Work History

Operations Manager

Terminix
Pantego, TX
03.2023 - Current
  • Manage a team of 7 to 13 residential service technicians.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Completed thorough inspections of customers' homes for proper documentation required for damage claims, while working with a damage claim specialist to process claims.
  • Performed cost analysis for various projects to determine budget requirements.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Built a strong operational team to meet process and production demands.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Field Manager

Ecoshield Pest Solutions
Fort Worth, TX
07.2022 - 02.2023
  • Prepared assignments and schedules for the field team, equipped the team with materials and tools required, and managed client relations by acting as a liaison between the client, the team, and vendors.
  • Managed field crews and technicians working at customer job sites, and verified strong job performance via metrics tracking and customer satisfaction interviews.
  • Assist with the hiring, onboarding, and training of technicians.
  • Complete field rides and job shadows as necessary, and check in with the Service Manager once complete.
  • Arrive prior to the technicians to prepare for the day and any team meetings.
  • Work with the Service Manager and/or General Manager on the team's performance issues, absences, scheduling concerns, etc.
  • Complete monthly truck inspections, checking for equipment inventory, chemicals, truck organization, and cleanliness.
  • Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
  • Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.

Pest Control Technician

Ecoshield Pest Solutions
Fort Worth, TX
02.2022 - 07.2022
  • Perform indoor and outdoor pest applications for our customers.
  • Interact with customers, and explain service features and benefits; answer any questions or concerns the customer may have.
  • Follow scheduled routes, communicate with office staff and management, and maintain accurate and organized records.
  • Determine which method of elimination would be the most effective, depending upon the type of pest and degree of infestation.
  • Inspected homes for termites and other pests for free, to increase company exposure and business leads.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • I attended workshops and seminars hosted by my employer to stay current on methods regarding pest control.
  • Recognized for consistent quality service, and efficiency.
  • Recommended for promotion to Field Manager after four months of employment.

Quality Assurance Technician

Dechra Pharmaceuticals
Fort Worth, TX
10.2020 - 12.2021
  • Oversee the Quality Assurance analyses/functions in the processing of raw materials to finished goods, and ensure compliance with FDA and GMP regulations.
  • Perform AQL inspections of liquid and solid compounding areas, and inspection of packaging areas, including finished products.
  • Perform daily filling line checks, including initial line clearance, packaging and labeling verification, and final postproduction line clearance.
  • Plan, execute, and oversee the inspection and testing of incoming and outgoing products to confirm quality conformance to specifications and quality.
  • Test incoming label receipts according to written specifications, label standards, and assist with testing, and write up incoming packaging components.
  • Assist with the issuance of batch records and related batch documentation for the weekly manufacturing schedule, and issue controlled copies of manufacturing forms as needed.
  • Assist with batch record review and approval of completed manufacturing and batch record release.
  • Review and approve raw material, packaging, and labeling component release.
  • Obtain samples of all incoming raw materials for laboratory testing, and retain them.
  • Assist with performing and completing the annual review of finished product retains.
  • Document control, including the maintenance of Master Batch records, written specifications, and Standard Operating Procedures.

Sterile Fill Technician II

Alcon Laboratories Inc.
Fort Worth, TX
02.2018 - 10.2020
  • Operate Bausch and Strobel fillers in a sterile ophthalmic drug manufacturing facility with 80+ active formulations for the therapeutic indications of glaucoma, dry eye, anti-infective, and inflammation.
  • Ensure that all work is carried out in compliance with Good Manufacturing Practices (GMP) and Standard Operating Procedures.
  • Maintain manufacturing batch records, and complete all required documentation in compliance with cGMP and FDA regulatory guidelines.
  • Ensure aseptic operations follow internal procedures (gowning, cleaning/sanitation, sterility, environmental monitoring), customer requirements, and FDA regulations.
  • Performs maintenance, troubleshooting, diagnosis, and repairs on filler machines. Troubleshoots equipment problems from the start-up of equipment after changeovers have been performed.
  • Perform microbiological testing of aseptic fill lines upon completion of each batch, and perform environmental monitoring and sampling.
  • Sanitize and disinfect aseptic fill lines in controlled environments using chemical agents that reduce or destroy microorganisms.
  • Assists in the training of new filling personnel on aseptic technique, batch record documentation, operation of filling equipment, and troubleshooting.
  • Escalated issues with potential non-conformance in a timely manner to minimize product impact and Batch Right First Time metrics, contributed ideas for continuous improvement with regard to fill suite improvements, optimization of filling runs, and batch record review process.

Armed Nuclear Security Officer

Securitas Critical Infrastructure Services
Glen Rose, TX
07.2015 - 02.2018
  • Performed patrols of the protected area, vital area, fire watch area, and owner-controlled areas, and maintained appropriate logs.
  • Monitored and authorized the entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of the premises.
  • Identified and analyzed threats, protected against radiological sabotage, and handled nuclear emergency situations.
  • Assessed alarms, investigated and reported suspicious activity, identified safety and fire hazards, and made action recommendations.
  • Conducted surveillance tests, and inspected and tested alarm systems, such as metal detectors, explosive detectors, and perimeter alarms.
  • Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences.
  • Reported degradation, deficiencies, and accidents in accordance with current procedures, and took appropriate corrective actions as directed by security management.
  • Investigated disturbances, and used proportional and strategic responses to handle different types of issues.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Maintained periodic qualification of armed response, physical fitness, and weapons requirements, and maintained all required qualifications for site access.

Business Owner/Operator

Dallas Elite Massage
Dallas, TX
09.2010 - 12.2015
  • Led startup and opening of a massage business, and provided business development, creation of operational procedures, and workflow planning.
  • Enhanced operational performance by developing effective business strategies, systems, and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
  • Promoted business on social media platforms to maximize brand identity, and generate revenue.
  • Responsible for scheduling and prioritizing clients.
  • Maintained customer service levels, sales, budgeting, and inventory control of supplies.
  • Study the medical history of clients for contraindications to design specific sessions based on clients' needs.
  • Conducted research on industry trends in order to stay competitive in the marketplace.
  • Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.

Education

High School Diploma -

Shannon High School
Haltom City, TX
05.1998

Real Estate

Champions School of Real Estate
Fort Worth , Tx

Skills

  • Problem Solving
  • Adaptability
  • Critical Thinking
  • Troubleshooting
  • Attention to Detail
  • Strong Work Ethic
  • Time Management
  • Management

Timeline

Operations Manager

Terminix
03.2023 - Current

Field Manager

Ecoshield Pest Solutions
07.2022 - 02.2023

Pest Control Technician

Ecoshield Pest Solutions
02.2022 - 07.2022

Quality Assurance Technician

Dechra Pharmaceuticals
10.2020 - 12.2021

Sterile Fill Technician II

Alcon Laboratories Inc.
02.2018 - 10.2020

Armed Nuclear Security Officer

Securitas Critical Infrastructure Services
07.2015 - 02.2018

Business Owner/Operator

Dallas Elite Massage
09.2010 - 12.2015

High School Diploma -

Shannon High School

Real Estate

Champions School of Real Estate

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