Amanda Boyle
Fleming Island,FL
Summary
Dynamic and results-driven Learning and Development Leader with a proven track record of over 20 years in Project Management, Facilitation, Instructional Design, Program Management and Learning Technologies. Adept at collaborating with Senior leaders to strategically evaluate organizational needs and propel learning initiatives that align with business objectives. Recognized as a trusted team player with exceptional interpersonal, communication, and organizational skills, fostering strong relationships with key stakeholders. Proficient in leading agile learning teams to consistently surpass challenging training goals in a fast-paced work environment.
Overview
25
25
years of professional experience
Work History
Director, Learning and Development
Datavant
06.2021 - 08.2023
- Successfully executed implementation of enterprise-wide Knowledge Engagement Platform , following accelerated go-live plan. Achieved outstanding results with over 92% utilization within two months post-launch, and within 8 months, surpassed 800k views, solidifying its position as the organization's trusted one-stop-shop for all knowledge management. Demonstrated exceptional project management skills and strategic foresight in driving widespread adoption and leveraging the platform's capabilities to meet diverse knowledge needs of the company.
- Expertly led and executed multiple concurrent projects, including high-impact initiatives such as leadership development and front-line talent development, with a dedicated team of 12 Training Specialists, 2 Learning Leaders and 3 Instructional Designers. Demonstrated exceptional project management skills in overseeing end-to-end project lifecycles, effectively balancing timelines, performance objectives, and quality deliverables. Consistently communicated project progress and updates to all stakeholders, fostering transparency, collaboration, and alignment throughout the organization.
- Developed and managed a comprehensive enterprise-wide “Learning Week” program, featuring 16 diverse learning sessions , totaling 5392 hours of learning , and achieving impressive 3.77 /4 NPS for overall participant satisfaction.
- Collaborated in design and execution of a transformative 5-day Leadership Essentials learning journey , encompassing vital subjects like cultivating a leader's mindset, successful coaching techniques, productivity enhancement, adept communication, and goal setting. Instrumental in facilitating sessions, leveraging certification in Franklin Covey's "5 Choices to Extraordinary Productivity ." Program's success is evidenced by over 140 graduates and impressive average NPS score of 3.92/4.
- Contributed to development of performance enhancement resources as part of the company's innovative talent enablement process. Played a key role in crafting a comprehensive array of over 150 e-learning courses, enriching the spectrum of talent development opportunities available to employees following their 9-box evaluations.
Director, Learning and Development
Ciox Health
06.2012 - 06.2021
- Contributed to conception and execution of an intensive 7-month Manager Development Program tailored for front-line and mid-level managers. Collaborated in curating a comprehensive curriculum encompassing critical themes such as Change Leadership, Coaching, Decision Making, Delegation, Team Management, Strategic Relationships, and Emotional Intelligence. Instrumental in crafting impactful presentations and performance support tools, while also taking an active role in facilitating multiple program sessions, fostering participant growth and skill enhancement.
- Spearheaded conception, development, and successful program management of intensive 8-week leadership development initiative spanning 2 years, resulting in a remarkable graduation rate of over 96% for all participants across 34 class groups, encompassing a total of 800+ attendees.
- Orchestrated development of skill-specific webinars and content through rigorous internal client needs analysis, resulting in a highly successful monthly learning program featuring 16 specialized topics and offering 50 virtual learning opportunities; achieved an impressive average monthly attendance of 1,500 participants with an outstanding NPS of 4.83/5 , driving significant professional growth and engagement; led initiative for over 2 years, consistently refining content based on feedback and organizational evolution.
- Played pivotal role in successful implementation of company's reward and recognition program by leveraging WorkHuman's HCM solution; crafted comprehensive learning assets, encompassing manuals and job aids, tailored for both frontline talent and managers, ensuring seamless understanding and adoption of program.
- Coordinated design and development of a comprehensive learning program for successful enterprise-wide implementation and migration to Google Suite , followed by a subsequent migration and implementation to Office365 . Led strategic planning and execution of training initiatives, ensuring a smooth transition for all users while maximizing adoption and proficiency in both platforms. By leveraging instructional design expertise and effective communication, facilitated seamless technology transitions and empowered users to leverage full potential of Google Suite and Office365.
- Collaborated closely with business to develop comprehensive learning strategies for division-wide transition to new company software. Provided oversight to creation of impactful webinars, engaging eLearning courses, informative manuals, and practical job aids, ensuring seamless knowledge transfer and adoption. Participated in user acceptance testing (UAT), created a weekly communication program throughout 24-month software rollout period, and iterated all learning assets. Additionally, traveled to India twice to train international counterparts on new tool.
- Transformed organization-wide onboarding with a comprehensive program, including virtual orientation, structured learning journey, and manager toolkit for average weekly new hire classes of 200-300 . Attained exceptional 4.6/5 Average NPS, highlighting program's ability to deliver seamless onboarding, surpass expectations, and cultivate a sense of engagement and belonging from day one.
- Effectively implemented division-wide new hire virtual training program, enabling associates to transition to productivity floor three weeks faster. Led redesign initiative of program, optimizing webinar coursework to minimize time spent without compromising training's integrity, resulting in impressive annual cost savings of $1 million.
Director, Training and Development
HealthPort
10.2008 - 06.2012
- Conceived, developed, and meticulously managed a highly successful technical skills-focused new manager training program over span of 7 years , facilitating the graduation of more than 700 participants ; program curriculum encompassed vital subjects such as business acumen, cultural integration, best practices, and networking, while overseeing all facets including stakeholder alignment, budget, travel and meeting logistics, facilitator scheduling, media readiness, and the creation of comprehensive materials and presentations.
- Spearheaded implementation of the company's pioneering Learning Management System (LMS), driving the creation and curation of a robust learning library comprising 500+ customized eLearning courses and job aids . Played pivotal role in leading seamless transition to new platform 4 years later, overseeing rebranding of all learning assets and programming new system. Demonstrating exceptional leadership, expanded system to encompass over 5,000 valuable assets , effectively scaling organization's learning resources and facilitating widespread knowledge acquisition and development.
- Exemplarily managed and upheld company-wide annual regulatory compliance training program with unwavering dedication since 2001. Ensured the consistent maintenance and successful delivery of this critical training initiative, playing a pivotal role in safeguarding regulatory compliance across the organization.
- Demonstrated expertise as Subject Matter Expert in Release of Information (ROI), Privacy, Security, and Federal laws governing protected health information. Developed and consistently updated a comprehensive training manual for the division and matrix of state laws, serving as trusted resource. Adept at distilling complex information into clear and accessible content, ensuring compliance and equipping team members with the necessary knowledge to uphold privacy and security standards.
Education
Bachelor of Science - Workforce Education And Development
Southern Illinois University Carbondale
Carbondale, IL04.2004
Skills
- Microsoft/Google Suite
- Lectora Inspire (certified)
- Information Mapping/FS Pro (certified)
- Articulate 360
- Video Scribe
- Vyond
- Snagit/Camtasia
- Flippingbook
- Bloomfire
- Canva
- Go-to-Training/Zoom/MS Teams
Core Competencies
- Leadership
- Program Implementation
- Change Management
- Data Analysis
- Learning Technology
- Needs Assessment
- Project Management
- Consulting
- Coaching
- LMS/KMS
- Instructional Design
- Strategic Thinking
- P&L Management
- Vendor Management
- Stakeholder Management
Skills Summary
- Extensive expertise in Instructional Design, Development, and Delivery, crafting engaging and impactful learning experiences that drive knowledge retention and skill development.
- Proficient in Training, Documentation, and Communication, effectively conveying complex information to diverse audiences through various mediums.
- Demonstrated proficiency in Project Management, ensuring timely execution and successful completion of learning and development initiatives.
- Proven ability in Consulting, offering strategic guidance and insights to optimize learning solutions and align them with organizational goals.
- Skilled in Coaching, empowering individuals and teams to enhance performance, achieve professional growth, and maximize their potential.
- Experienced in Learning Management System (LMS) Implementation and administration, leveraging technology to streamline training processes, track progress, and assess outcomes.
- Proficient in Knowledge Management System (KMS) Implementation and administration, facilitating efficient access to valuable organizational knowledge and fostering a culture of continuous learning.
- Highly skilled in Facilitation, both in the classroom and virtually, creating a collaborative and interactive learning environment to enhance participant engagement and knowledge transfer.
- Possess strong business and financial acumen, enabling effective decision-making and alignment of learning initiatives with organizational objectives.
- Exceptional ability to interact effectively cross-functionally with business leaders, cultivating partnerships and influencing stakeholders to drive learning and development strategies.
- Strong problem-solving skills, adept at identifying and resolving challenges to ensure smooth implementation and delivery of learning programs.
Accomplishments
- 2021 IABC Golden Flame Award for Employee Engagement and Internal Communications.
- Issued by International Association of Business Communicators
- 2011 Learning Professional of the Year
- Issued by Bizlibrary
Timeline
Director, Learning and Development
Datavant
06.2021 - 08.2023
Director, Learning and Development
Ciox Health
06.2012 - 06.2021
Director, Training and Development
HealthPort
10.2008 - 06.2012
Bachelor of Science - Workforce Education And Development
Southern Illinois University Carbondale