Amanda Bracy
Lexington,South Carolina
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency to provide exemplary customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Store Manager
Target
06.2023 - Current
- Interviewed, recruited and trained new onboarding candidates.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Collaborated with key stakeholders to identify opportunities for improvement and drive change management initiatives.
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Established and implemented departmental policies, goals and objectives.
- Implemented best practices in financial management to optimize budget allocation and resource utilization.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Organized and detail-oriented with a strong work ethic.
Specialty Sales Manager
Target
07.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Devised and implemented processes and procedures to streamline operations.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Food and Beverage Manager
Target
10.2020 - 07.2022
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Established strong vendor relationships for optimal product quality and pricing negotiations.
- Controlled food costs and managed inventory.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
General Merchandise Manager
Target
09.2016 - 10.2020
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Guest Service Manager
Target
10.2010 - 09.2016
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Established clear communication channels among team members for better coordination of tasks and responsibilities.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth total store operations.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Prepared reports on guest satisfaction levels and other metrics.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Led group projects, delegating tasks and providing feedback.
Education
Bachelor of Arts - Psychology
SUNY At Buffalo
Buffalo, NYSkills
- Strategic thinker
- Relationship building and management
- Process Improvements
- Training Management
- Operational Efficiency
- Leadership Development
- Recruiting and Hiring
- Supply Ordering
- Inventory Oversight
- Business Leadership
- Schedule Management
- Payroll Management
Certification
- Certified Food Manager
- CPR trained
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Executive Store Manager
Target
06.2023 - Current
Specialty Sales Manager
Target
07.2022 - Current
Food and Beverage Manager
Target
10.2020 - 07.2022
General Merchandise Manager
Target
09.2016 - 10.2020
Guest Service Manager
Target
10.2010 - 09.2016
Bachelor of Arts - Psychology
SUNY At Buffalo