Amanda Bradshaw
Summary
Driven professional with a proven track record in property management and community engagement, notably at Greystar-Promenade At Boiling Springs. Excelled in increasing occupancy, managing tenant relations, and executing promotional activities. Skilled in financial budgeting and conflict resolution, demonstrating a strong ability to enhance resident satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
Greystar- Promenade At Boiling Springs
09.2020 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Met with residents to gather information and develop effective solutions.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Office Manager/Assistant Community Manager
Pepperwood Properties
04.2017 - 09.2020
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used effective methods to quickly resolve issues among residents.
- Prepared and filed financial statements such as balance sheets and income statements. Processed resident payments using cash,checks,credit and debit cards.
- Inputted resident information from customer calls and onsite visits using buildium.
- Tracked all leads using tenant turner and followed up with interested parties within 24 hours.
- Responded quickly to concerns regarding the community from prospective and current residents.
Restaurant Office Manager
Gregory's Original
02.2014 - 04.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw office financial management ,including AP/AR and payroll administration
- Served as main point of contact for outside vendors.
- Collaborated closely with owner to effectively smooth and improve office operations.
Education
No Degree - Massage Therapy
Central Massachusetts School of Massage And Therap
Worcester, MA05.2021
Skills
- Payment Processing
- Event Planning
- Property Management
- Maintenance Oversight
- Financial budgeting and reporting
- Tenant and eviction laws
- Property tours and inspections
- Property Tours
- Amenities expertise
- CRM Software
- Community Engagement
- Resident relations
- Conflict handling
- Calendar Management
- Leasing and sales
Timeline
Assistant Community Manager
Greystar- Promenade At Boiling Springs
09.2020 - Current
Office Manager/Assistant Community Manager
Pepperwood Properties
04.2017 - 09.2020
Restaurant Office Manager
Gregory's Original
02.2014 - 04.2016
No Degree - Massage Therapy
Central Massachusetts School of Massage And Therap
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