Amanda Bragg
Greenville,United States
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
10
10
years of professional experience
Work History
Implementation Consultant
UKG
01.2021 - 07.2024
- Developed implementation plans tailored to customer needs, outlining key milestones and tasks.
- Monitored progress of projects against project timelines and budgets.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
- Provided technical support for customers during the implementation process.
- Developed customized solutions based on client requests, ensuring that all requirements were met.
- Resolved customer inquiries regarding usage of the software product in an efficient manner.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Implemented changes requested by customers within established timelines while maintaining high standards of quality.
- Created user documentation including system setup instructions and user manuals.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Analyzed customer processes, identifying areas for improvement through automation.
- Facilitated training sessions with end users on how to use the software application correctly.
- Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.
- Configured software products to meet customer requirements using a variety of tools such as SQL queries and scripting languages.
- Provided ongoing support and maintenance for implemented systems.
- Created client rapport to grow profitability.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
ALIF Consultantant
American Express
01.2021 - 09.2021
- Increased financial institutions' relevance through consistent and effective communication.
- Analyzed industry trends to maximize revenue growth with impactful card enhancements.
- Provided detailed notation in Sales Force for accurate record keeping.
- Having professional value-added conversations with existing large card-accepting merchants.
Customer Service Representative
PFS - Professional Financial Services
11.2019 - 01.2021
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Assistant Manager
CSDS
01.2019 - 09.2019
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
Nurse
The Heart Center
09.2017 - 09.2019
- Responded quickly and effectively to changes in condition or response to treatment.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Administered medications and treatments in accordance with physician orders.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Collected and documented vital signs to track current patient conditions.
Scale Operator
Republic Services
03.2015 - 05.2016
- Ensured compliance with safety regulations when operating machinery or working around hazardous materials.
- Managed inventory levels by ordering replacement parts as needed for scales.
- Assisted in training new employees on proper scale operations techniques.
- Analyzed data from test runs using statistical methods to identify trends or abnormalities in performance levels.
- Checked incoming shipments against packing slips for accuracy in quantity and type of items received.
Recruiter
02.2014 - 09.2014
- Participated in industry networking events to build talent pipeline.
- Organized recruitment activities such as career fairs, campus visits.
- Negotiated salaries and other employment terms with successful applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Ensured compliance with federal, state, and local employment laws and regulations.
- Maintained Applicant Tracking System records of all applicants.
Education
Nursing Education -
Brightwood College
09-2017
Associate's Degree, Medical Billing -
Colorado Technical University
09-2008
CNA -
Sameritan
04-2008
Skills
- Personnel Records
- Confidentiality
- Analytical Skills
- Written Communication
- Auditing
- Human Resources Information Systems (HRIS)
- Business Ethics
- Financial Analysis
- Complex issue resolution
- Reporting and documentation
- Report creation
- Compliance standards
- Internal Auditing
References
References available upon request.
Timeline
Implementation Consultant
UKG
01.2021 - 07.2024
ALIF Consultantant
American Express
01.2021 - 09.2021
Customer Service Representative
PFS - Professional Financial Services
11.2019 - 01.2021
Assistant Manager
CSDS
01.2019 - 09.2019
Nurse
The Heart Center
09.2017 - 09.2019
Scale Operator
Republic Services
03.2015 - 05.2016
Recruiter
02.2014 - 09.2014
Nursing Education -
Brightwood College
Associate's Degree, Medical Billing -
Colorado Technical University
CNA -
Sameritan