Amanda Brammer
226 Walden Drive Waverly,WV
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dedicated administrative team player with successful experience in fast-paced office settings. Hardworking with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support./ End of life care.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Dedicated to supporting emotional, social and academic development of young children. Knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs.
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Registration Receptionist
Dr. Stephen Stanley
01.2024 - 03.2024
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Anticipated potential appointment conflicts; proactively rescheduled as needed to minimize disruptions in patient care schedules.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Environmental Housekeeper
Marietta Memorial Hospital
07.2023 - 01.2024
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for patients/ guests.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage from kitchen areas to pick-up stations.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic robots, vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured all rooms met hospital cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom cleanings.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Housekeeper/ Laundry Staff
Belmont Health Care
01.2022 - 06.2023
- Cleaned and stocked patient rooms by replacing used towels and linens vacuuming floors, mopping floors, making beds, and restocking bathroom items.
- Ensured all rooms met nursing home cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Eliminated germs and minimized infection risk with expert bathroom and common area cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for Residents/ guests.
- Streamlined laundry processes, resulting in faster turnaround times for resident linens and towels.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and dining area.
- Sorted, laundered and put away various laundry items.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Hospice Aide
Amedisys Home Health And Hospice
08.2021 - 11.2022
- Continuously pursued professional development opportunities to maintain current knowledge of trends and best practices within the field of palliative care nursing.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Comforted family members, offered attentive listening and high level of emotional support.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
- Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported needs of [Number]+ residents under long-term care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Demonstrated respect, friendliness and willingness to help wherever needed.
State Tested Nursing Assistant
Waterview Pointe
01.2019 - 09.2021
- Facilitated smoother healthcare processes by accurately documenting patient information in electronic medical records systems.
- Demonstrated flexibility in adapting to various patient care settings, including long-term care facilities, acute care hospitals, and home health environments.
- Participated in interdisciplinary team meetings to provide comprehensive care planning for each patient''s unique needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Enabled better quality rest for patients through diligent observation of nighttime routines, noise reduction efforts, and prompt attention to their needs throughout the night shift hours.
- Facilitated personal hygiene management, feeding and ambulation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Promoted patient dignity through respectful communication, privacy protection, and culturally sensitive interactions.
- Aided in faster recovery time for post-surgical patients through attentive post-operative care and monitoring.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Contributed to a safer environment for patients by following strict infection control practices and maintaining cleanliness.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Transported patients between rooms and appointments or testing locations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of [Number]+ residents under long-term care.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided direct personal patient observation, care, and assistance to [Number] patients per shift in [Type] medical facility.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
Activities Volunteer
Waterview Pointe
01.2019 - 09.2021
- Provided feedback and guidance to program participants regarding progress and development.
- Transported and escorted program participants to and from activities and on field trips.
- Ordered and maintained all recreational equipment.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Documented preferences and helped develop relevant activities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Collaborated with other recreation staff in developing new recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Assisted in preparing recreational materials and supplies for each activity.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Quality Of Life
Home Health Services
02.2016 - 12.2018
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained accurate documentation related to resident assessments, care plan updates, incident reports, or other relevant information necessary for quality care provision.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Enhanced patient satisfaction by addressing individual needs and preferences through personalized care plans.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Promoted a positive living environment by fostering strong relationships with residents, families, and staff members.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands, and household chores.
- Supported diverse populations by recognizing cultural differences and modifying care approaches accordingly to meet individual needs respectfully.
- Conducted regular assessments to monitor resident progress and adjust care plans accordingly for optimal results.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Organized outings and off-site experiences for residents to enhance their social lives and promote overall wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Transported clients to and from medical appointments with safety and efficiency.
Cook
Washington County Juvenile Center
10.2015 - 01.2016
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Contributed to positive childs experiences by accommodating special dietary needs and requests.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Managed opening and closing shift kitchen tasks.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Hotel Housekeeper
The Fairfield Inn & Suites
03.2014 - 08.2015
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Washed and put away kitchen dishes, utensils and glassware.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Polished fixtures to achieve professional shine and appearance.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Handled requests for extra linens, toiletries and other supplies.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Reduced linen waste through careful inventory management and timely replacement of worn items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Rotated linens in storerooms and replenished when supplies ran low.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Hang, cleaned and rehung draperies to maintain freshness.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Hotel Front Desk Clerk
HG Army Hotel
09.2010 - 01.2014
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Enforced policies and procedures to increase efficiency.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Implemented efficient systems for tracking lost-and-found items, expediting returns to rightful owners.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Managed lost and found items to assist guests with retrieving belongings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Streamlined reservations process for improved accuracy and guest experience.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone promptly throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Collected room deposits, fees, and payments.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Childcare Provider
Self Employed
01.2007 - 06.2009
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Developed lessons and activities to promote children's physical and emotional development.
- Encouraged children's emotional and social development.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Organized field trips to enhance experiential learning opportunities for children in various cultural settings.
- Read stories, sang songs and facilitated creative play.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Assisted in potty training and toilet hygiene.
- Liaised with parents and guardians to discuss child progress.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Created and implemented activities to promote language development.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Utilized positive reinforcement techniques to encourage good behavior.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Logged information regarding naps, feedings, and any medications administered.
- Introduced children to educational games and activities to boost learning.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
CNA
Ellison Nursing Home
10.2004 - 08.2006
- Contributed to an inclusive environment by treating all residents with respect and cultural sensitivity.
- Answered call lights and supported residents comfort and safety by adjusting bed rails and equipment.
- Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained accurate documentation of resident care, facilitating effective communication among healthcare team members.
- Maintained accurate documentation of resident care, facilitating effective communication among healthcare team members.
- Participated in fun group activities with resident to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding resident with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents.
- Conducted regular safety checks on resident rooms, addressing potential hazards immediately.
- Checked residents vitals such as temperature, blood pressure, and blood sugar levels.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Responded to resident requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for residents unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Delivered high-quality care to multiple patients in hospital facility.
- Demonstrated adaptability by caring for a diverse range of residents with varying needs.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Helped residents complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted residents in daily activities, promoting their independence and dignity.
- Coordinated mealtime assistance for residents requiring feeding support, ensuring proper nutrition intake daily.
- Assisted with patient transfer and ambulation.
- Maintained resident stability by checking vital signs and weight and recording intake and outtake information.
- Safely transported residents throughout the facility using proper transfer techniques and equipment.
- Kept accurate records of patients' care, condition, and progress.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Foodland
Deli/ Cashier
03.2003 - 01.2006
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
Cashier
Go Mart
04.1997 - 08.2000
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used POS system to enter orders, process payments and issue receipts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Bartender
The Cliffside
09.1995 - 01.1997
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed strict recipes and drink measurements to minimize product used.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Obtained cash bank and stocked service bar to prepare for operation.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
Waitress
The Locker Room Sports Bar
03.1995 - 01.1997
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Facilitated seamless experiences for large parties by coordinating orders and special requests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new servers on restaurant policies and procedures.
- Greeted new customers, discussed specials, and took drink orders.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Checked guests' identification before serving alcoholic beverages.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Housekeeper
Travelhost
04.1989 - 04.1995
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Returned emptied garbage receptacles to proper locations.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Verified cleanliness and organization of storage areas and carts.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Operated electronic backpack vacuums and floor sweepers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Polished fixtures to achieve professional shine and appearance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Rotated linens in storerooms and replenished when supplies ran low.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Marietta High School
Marietta, OH1992
Skills
- State Tested Nurses Aide
- Housekeeping/ Laundry
- Registration/ Office Staff
- Home Health Care/ Hospice Care
- Hotel Desk Clerk/ Office
- Waitress/ Cook
- Bartender/ Server
- Childcare
- Activities/ Volunteer
- Cashier
- Deli/ Bakery
Certification
- Licensed STNA - Current (Ohio & WV)
- Licensed CPR
Timeline
Registration Receptionist
Dr. Stephen Stanley
01.2024 - 03.2024
Environmental Housekeeper
Marietta Memorial Hospital
07.2023 - 01.2024
Housekeeper/ Laundry Staff
Belmont Health Care
01.2022 - 06.2023
Hospice Aide
Amedisys Home Health And Hospice
08.2021 - 11.2022
State Tested Nursing Assistant
Waterview Pointe
01.2019 - 09.2021
Activities Volunteer
Waterview Pointe
01.2019 - 09.2021
Quality Of Life
Home Health Services
02.2016 - 12.2018
Cook
Washington County Juvenile Center
10.2015 - 01.2016
Hotel Housekeeper
The Fairfield Inn & Suites
03.2014 - 08.2015
Hotel Front Desk Clerk
HG Army Hotel
09.2010 - 01.2014
Childcare Provider
Self Employed
01.2007 - 06.2009
CNA
Ellison Nursing Home
10.2004 - 08.2006
Foodland
Deli/ Cashier
03.2003 - 01.2006
Cashier
Go Mart
04.1997 - 08.2000
Bartender
The Cliffside
09.1995 - 01.1997
Waitress
The Locker Room Sports Bar
03.1995 - 01.1997
Housekeeper
Travelhost
04.1989 - 04.1995
High School Diploma -
Marietta High School
- Licensed STNA - Current (Ohio & WV)
- Licensed CPR
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