Amanda Branch

Delta Airlines

09.2004 - Current

2012-Current: Gate Agent. Responsible for working outbound flights and ensuring ontime flight
2010-2011: Baggage Service Agent. Responsible for assisting passengers in baggage carousel area. Creating lost baggage claims for inconvenienced passengers, reaching out to passengers to discuss claim status, and setting up baggage deliveries for inconvenienced passengers.
2007-2010: International Ticketing Agent; Responsible for answering and handling all ticketing situations for customers. Handling upgrades, Reissuing change of destination tickets, rebooking passengers from inconvenienced situations, Assisting with ticketing at international gate areas.
2005-2007: Domestic Ticket Agent. Responsible for a variety of duties including, greeting and assisting passengers with checking in at the self kiosks area and regular ticketing areas. Creating new reservations and handling payment transactions. Assisting with upgrades, Checking in unaccompanied minors, passengers with firearms, etc...
2004-2005: International Arrivals Agent: Responsible for meeting international flights, handling jetways to accomplish the tasks. Assisting passengers through the customs check in process. Assisting arriving international passengers through the reclaiming of baggage process. Handled ticketing issues pertaining to arriving international customers such as rebooking inconvenienced passengers to new flights. Assisting with hotel accommodations, etc...

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