Amanda BRAY

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Trained staff on operating procedures and company services.

Cross-trained and backed up other customer service managers.

• Checking guest in and out
• Making sure rooms I guess ready for check in
• Making sure all balances are paid when due

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Checking quest in & out
• Making sure balance due are paid

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Interacted with guests in friendly and knowledgeable way.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported student physical, mental, and social development using classroom games and activities.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.