Amanda Brazell
Sanford,NC
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
17
17
year of professional experience
Work History
Cashier
Buffalo Wild Wings
Sanford , NC
10.2024 - Current
- Scanned items and checked pricing on cash register for accuracy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Offered customers carry-out service at completion of transaction.
- Built and maintained productive relationships with employees.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Learned roles of other departments to provide coverage and keep store operational.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered phone calls to assist customers with questions and orders.
- Used suggestive selling techniques to promote add-on sales.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Head Cook
Brannan Schlitz BBQ
Sanford , NC
11.2023 - 10.2024
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Maintained inventory of all food items and ensured proper storage techniques were used.
- Conducted regular inspections of kitchen equipment to ensure proper functioning.
- Operated variety of kitchen equipment to measure and mix ingredients.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Fostered a collaborative and respectful kitchen environment, promoting team cohesion.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Ensured that all food safety regulations were followed in the kitchen.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Checked quality of food products to meet high standards.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Worked closely with restaurant managers to ensure smooth operations in the kitchen.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained new kitchen staff on cooking techniques and kitchen procedures.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Conducted regular quality control checks to ensure all dishes met hygiene and taste standards.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Distributed food to service staff for prompt delivery to customers.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored portion size and waste control to maintain cost effectiveness.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Improved performance of team members resulting in high-quality meals produced daily.
- Followed recipes and procedures to prepare, season and cook food products.
- Kept kitchen, cooking utensils and storeroom clean and neat.
Assistant Manager
Highway 55
Sanford , NC
09.2023 - 11.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - Early Childhood Education
Central Carolina Community College
Sanford, NCSkills
- Product restocking
- Returns processing
- Drawer balancing
- Order verification
- Customer relations
- Order packaging
- Work ethic and integrity
- Professionalism and courtesy
- Inventory restocking
- Clear communication
- Written and verbal communication
- Cash register systems
- Customer service
- Basic math
- Receipt handling
- Payment processing
- Multitasking and organization
- Attention to detail
- Organizational growth
- Merchandise restocking
- Conflict resolution
- Online orders preparation
- Empathy and patience
- Customer assistance
- Team collaboration
- Complaint resolution
- Money handling
- Order taking
- Cash handling and management
- Customer service excellence
- Cash handling expertise
- POS systems
- Guest inquiries
- Reliability and punctuality
- Daily reporting
- POS system operations
- Hospitality and accommodation
- Fraud prevention awareness
- Cleaning and sanitizing
Timeline
Cashier
Buffalo Wild Wings
10.2024 - Current
Head Cook
Brannan Schlitz BBQ
11.2023 - 10.2024
Assistant Manager
Highway 55
09.2023 - 11.2023
Some College (No Degree) - Early Childhood Education
Central Carolina Community College