Amanda Breiter
Sulphur,OK
Summary
Looking to transition my skills and years of experience as a paraprofessional and Loan servicing representative, back into the customer service field. I have a unique set of skills combined with working daily with special needs children and the years working for a bank that allows me to work proficiently with a large variety of people I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. A hardworking employee with customer service, multitasking, and time management abilities.
Overview
12
12
years of professional experience
Work History
Special Education Paraprofessional
Sulphur Schools
Sulphur, OK
08.2024 - Current
Special Education Paraprofessional
Hawley High School
Hawley, MN
09.2022 - 06.2024
- Implemented behavior management strategies designed by special education staff members.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Managed class of special education students in absence of lead teacher.
- Organized instructional materials for use in the classroom setting.
- Attended professional development sessions related to working with special education populations.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
Loan Servicing Representative
Gate City Bank
Fargo, ND
03.2019 - 09.2022
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Monitored loans to verify adequate and current insurance coverage.
- Processed payoffs, releases and curtailments for personal and commerical loans.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Processed requests for payoff statements and coordinates wire transfers accordingly.
- Performed daily loan servicing activities such as processing payments, tracking escrow accounts, and preparing monthly statements.
- Developed training materials for new employees in the department.
- Assisted customers with online banking setup for automated payments.
- Analyzed and resolved customer inquiries regarding loan terms, payment options, and account balances.
- Collaborated with external vendors on various projects related to loan servicing.
Department Manager
Walmart
Bossier City, LA
06.2014 - 02.2016
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
Assistant Sales and Marketing Manager
Azarue's Bridal & Formal
Bossier City, LA
02.2013 - 06.2014
- Conducted market research to identify potential customers and opportunities.
- Developed and implemented marketing strategies for new products.
- Led sales staff in conducting cold-calls and negotiating profitable contracts.
- Generated sales by executing sales cycle processes from prospecting to contract negotiations.
- Generated ideas for new product lines based on customer feedback or market trends.
- Created content for sales presentations and promotional materials.
- Managed relationships with existing customers, providing support as needed.
- Assisted in the creation of pricing plans and discounts for clients.
Education
High School Diploma -
Parkway High School
Bossier City, LA05-2013
Bachelor of Science - Elementary Education and Special Education
Grand Canyon University
Phoenix, AZSkills
- Legal Compliance
- Claims Processing
- Schedule Management
- Records Management
- Multitasking and Organization
- Teamwork and Collaboration
- Records Maintenance
- Insurance Claims
- Customer Service
- Caseload Management
- Claims File Management Processes
- Critical Thinking
- Information Inputting
- Account Follow-Up
- Data Entry
- Work Prioritization
Timeline
Special Education Paraprofessional
Sulphur Schools
08.2024 - Current
Special Education Paraprofessional
Hawley High School
09.2022 - 06.2024
Loan Servicing Representative
Gate City Bank
03.2019 - 09.2022
Department Manager
Walmart
06.2014 - 02.2016
Assistant Sales and Marketing Manager
Azarue's Bridal & Formal
02.2013 - 06.2014
High School Diploma -
Parkway High School
Bachelor of Science - Elementary Education and Special Education
Grand Canyon University