Amanda Brewer
Discover Financial Services
Cardington,Ohio
15
years of professional experience
A highly motivated, dependable, flexible and organized candidate successful at managing multiple priorities with a positive attitude. I have been in the retail and customer service setting for 10 years with 6 years of management experience. Improving the customer experience is my number one goal. Willingness to take on added responsibilities to meet team goals.
Work History
Driving school manager
4 Months- Taught kids safe driving practices in classroom and on-road sessions
- Managed appointment scheduling for students while ensuring effective communication with parents.
- Knowledge on traffic law, vehicle inspections, dot regulations
- Resolved customer service issues and complaints to enhance student and parent satisfaction
- Increased company profitability by implementing strategic sales initiatives and cost management practices.
Collections Agent / Sr Vendor Liaison
4 Years 4 Months- Established payments in accordance with due dates
- Negotiation and conflict resolution
- Drive metrics for discover
- Attention to detail for incoming mail and processing mail to correct area
- Working back office processes to ensure customer accounts are accurately worked
Cashier, Shift Supervisor and Pharmacy Tech
3 Years 11 Months- Greeted customers, assisted in locating merchandise, and processed transactions at register while delivering exceptional customer service.
- Resolving customer issues, overseeing cashier responsibilities.
- Resolved customer issues and supervised cashier operations to ensure efficient service.
- Handled cash, counted tills, and completed end-of-day deposits to maintain financial accuracy.
- Checked in vendor merchandise using a handheld device to ensure accurate inventory records.
- Checked in and unloaded trucks of merchandise to prepare items for stocking on shelves.
Cashier and Key Holder
2 Years 1 Month- Greeted customers upon entry, assisted with merchandise inquiries, and processed transactions while ensuring excellent customer service.
- Resolving customer issues, overseeing cashier responsibilities.
- Resolved customer issues and managed cashier operations to maintain smooth service.
- Handled cash, counted tills, and completed daily deposits to ensure accurate financial records.
- Facilitated vendor merchandise check-in process with handheld device
- Checked in and unloaded trucks of merchandise deliveries
Cashier
1 Year 5 Months- Greeted customers upon entry, assisted in locating merchandise, and processed transactions at the register while delivering exceptional customer service.
- Stocked shelves with products, ensuring neat displays to enhance customer shopping experience.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with product inquiries and store navigation.
Education
High School Diploma
Skills
Instructional leadership
Student engagement
Crisis management
Organizational skills
Time management
Multitasking
Attention to detail
Time management
Adaptability and flexibility
Teamwork
Problem-solving
Problem-solving abilities
Accomplishments
Achieved high five award by giving excellent customer service and resolving a customer issue.
Achievement award by being top of collections department.
Achieved employee of the month through effectively paying attention to detail and completing tasks in a timely manner.
Timeline
Collections Agent / Sr Vendor Liaison
Discover Financial Services
04.2022 - CurrentRead More
Driving school manager
Driving Schools of Ohio
12.2021 - 04.2022Read More
Cashier, Shift Supervisor and Pharmacy Tech
CVS Health
06.2017 - 05.2021Read More
Cashier and Key Holder
Dollar General
05.2015 - 06.2017Read More
Cashier
Dollar General
10.2011 - 03.2013Read More
Treca Digital Academy
High School Diploma
Read More