Amanda Briggs
Powell,TN
Summary
Experienced in providing comprehensive administrative support and managing store operations. Excels in handling correspondence, filing, and various clerical tasks for fast-paced teams. Deep understanding of financial controls, business practices, and industry standards. Well-equipped to ensure smooth operations and compliance. Superior communication, organization, and time management abilities enable effective streamlining of processes and optimization of productivity.
Overview
10
10
years of professional experience
Work History
Luxury Timepiece Manager
Signet Jewelers
03.2020 - Current
- Crafted unique jewelry designs from initial concept.
- Crafted comprehensive presentations for bridal jewelry collections, fashion pieces and timepieces.
- Identified and evaluated required maintenance for jewelry and watches.
- Maintained accuracy in handling operational tasks such as reviewing financial accounts and completing administrative documentation.
- Led workshops to familiarize staff with jewelry and timepiece knowledge.
- Developed and maintained relationships with customers and suppliers through account development.
Office Administrative Assistant
Sevierville Foot & Ankle Clinic
05.2018 - 10.2019
- Collected and processed copayments and out-of-pocket charges using Pay Trace.
- Oversaw the arrangement of patient schedules using Traknet software.
- Obtained requisite approvals from providers for accurate billing codes.
- Ensured compliance with HIPAA regulations by reconciling clinical notes, patient encounter forms and health information.
- Audited medical records and diagnosis codes for accuracy and completion.
Patient Service Representative
American Dental Partners
12.2016 - 02.2018
- Established and maintained patient account records.
- Processed insurance claims efficiently for both dental and medical fields.
- Reviewed claims for discrepancies.
- Coordinated routine workflows in a fast-paced office environment.
- Taught scheduling procedures and office systems such as Improvis and Patterson Dental X-rays to new PSRs.
- Monitored and managed monthly account balances needing collections.
- Conducted meetings with patients and their families regarding medical procedures.
- Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
Admission Specialist
Thompson Comprehensive Breast Center
08.2016 - 11.2016
- Registered each patient based on their visit reason.
- Ensured patients had clear understanding of financial commitments ahead of services.
- Coordinated patient appointments through both phone and in-person interactions.
- Conducted thorough verification of insurance details.
- Facilitated patient referrals and medical record preparation.
- Updated records to ensure accurate personal and financial data retrieval.
Call Center Representative
Jewelry Television
02.2016 - 05.2016
- Integrated customer insights into process modifications, achieving higher targets for satisfaction.
- Provided accurate and appropriate information in response to customer inquiries.
- Handled credit transactions for purchases.
- Guided customers in selecting luxury bridal jewelry tailored to their taste, preferences, and budget.
- Increased revenue through upselling of warranties and purchase add-ons.
- Informed customers on advantages of diamonds and premium products.
Jewelry Sales Associate
Signet Jewelers- Marks & Morgan
03.2015 - 01.2016
- Mentored new sales staff in successful methods.
- Adapted shifts to meet varying client demands.
- Assisted clients in selecting jewelry pieces aligned with style preferences and financial limits.
- Assessed items for adherence to design standards and quality benchmarks.
- Selected high-quality gemstones and specialized materials for client requirements.
Education
High School Diploma -
Powell High School
Powell, TN05.2011
Advertising & Public Relations
Carson-Newman University
Jefferson City, TN05.2011
Skills
- JavaScript / POS System /Office 365 / Excel / Quickbooks
- Scheduling
- Data entry
- Medical / Dental Coding
- Medical Billing
- Inventory control
- Office Admin
- Front Desk
- Precious metals/ Gemstones/ Luxury Timepiece knowledge
- Management Experience
Software Operating Systems
- Microsoft Office
- JavaScript
- StarClin
- PathWays
- FastPass
- Improvis
- CareCredit
- TrankNet
- PayTrace
- POS
Timeline
Luxury Timepiece Manager
Signet Jewelers
03.2020 - Current
Office Administrative Assistant
Sevierville Foot & Ankle Clinic
05.2018 - 10.2019
Patient Service Representative
American Dental Partners
12.2016 - 02.2018
Admission Specialist
Thompson Comprehensive Breast Center
08.2016 - 11.2016
Call Center Representative
Jewelry Television
02.2016 - 05.2016
Jewelry Sales Associate
Signet Jewelers- Marks & Morgan
03.2015 - 01.2016
High School Diploma -
Powell High School
Advertising & Public Relations
Carson-Newman University
Similar Profiles
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Sherri Rosa RiveraSherri Rosa Rivera
Jewelry Distribution at Signet Jewelers Inc.Jewelry Distribution at Signet Jewelers Inc.
Morena BellMorena Bell
Sales Associate at Signet JewelersSales Associate at Signet Jewelers