Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Briles

Shrewsbury

Summary

Dynamic administrative professional with a proven track record at Kanawha County Schools, excelling in office organization and customer service. Skilled in appointment scheduling and document management, I enhanced workflow efficiency and fostered team collaboration. Recognized for resolving customer inquiries with empathy, contributing to increased satisfaction and loyalty.

Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in the education industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

21
21
years of professional experience

Work History

Secretary

Kanawha County Schools
03.2005 - Current
  • Coordinated office communications and maintained schedules to enhance executive productivity.
  • Managed document preparation and distribution, ensuring accuracy and timely delivery of materials.
  • Streamlined filing systems and improved record-keeping processes for efficient information retrieval.
  • Assisted in organizing corporate events, contributing to successful logistics and participant engagement.
  • Developed standard operating procedures that increased workflow efficiency across administrative tasks.
  • Led projects aimed at enhancing office organization, resulting in improved team collaboration and morale.
  • Implemented electronic filing systems that reduced paper usage and improved access to documents.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Customer Service Representative

Kroger
03.2011 - 08.2023
  • Assisted customers with inquiries, providing accurate information and support.
  • Navigated customer service software to record interactions and track issues.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Collaborated with team members to streamline communication processes.
  • Maintained knowledge of products and services to inform customer choices.
  • Adapted quickly to changing situations, ensuring timely responses to requests.
  • Supported training initiatives for new hires, fostering a collaborative environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Applied Science - Accounting And Finance

Bridgevalley Community And Technical College
South Charleston, WV
05-2017

Bachelor of Arts - Regents Bachelor of Arts

West Virginia University Tech
Beckley, WV
05-2026

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • Payroll processing
  • Supply ordering
  • Payroll administration
  • Accounts receivable and payable
  • Managing purchasing activities
  • Payment posting

Timeline

Customer Service Representative

Kroger
03.2011 - 08.2023

Secretary

Kanawha County Schools
03.2005 - Current

Associate of Applied Science - Accounting And Finance

Bridgevalley Community And Technical College

Bachelor of Arts - Regents Bachelor of Arts

West Virginia University Tech

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Amanda Briles