AMANDA BRITO
Kissimmee,FL
Summary
Dynamic customer service professional with a proven track record at JetBlue Airlines, excelling in cash handling and fostering customer engagement. Adept at resolving inquiries swiftly, I leverage strong interpersonal skills to enhance client satisfaction and drive team success in high-pressure environments. Committed to integrity and building lasting relationships.
Overview
23
23
years of professional experience
Work History
Reservations Crew Bilingual PT
JetBlue Airlines
Orlando, Fl
04.2016 - 08.2024
- Provided excellent customer service over the phone or online through live chat.
- Answered a constant flow of customer calls with minimal wait times, a problem solver offering helpful solutions and products to customers in a 24/7 operation.
- Handled customer inquiries courteously and professionally.
- Actively listened to customers, handled and resolved concerns quickly.
- Empower the team to make decisions on behalf of Customer Support Leadership.
- Answered customer calls promptly to avoid on-hold wait times.
- Documenting and recording information as needed on every different company platform.
- Participated in team meetings and training sessions to stay informed about product updates and changes, driving team success by completing assigned tasks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Educated customers on how to use the website to self-serve their needs, creating new reservations and changing their current ones.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Customer Service Cashier PT
Publix Supermarket
Orlando, Fl
04.2014 - 04.2016
- Provided premier customer service, including greeting customers, weighing, and scanning products.
- Accepts payments, handles cash, and other forms of tender accurately.
- Resolve customers' complaints and maintain a clean and tidy checkout area.
- Met customer service goals, listened to customer needs, and gathered feedback.
- Enable customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Counted and balanced cashier drawers.
- Built loyal clientele through friendly interactions and consistent appreciation.
Team Member
Value Pawn and Jewelry
Kissimmee, FL
10.2007 - 04.2014
- Greeted customers upon entering the store with a friendly demeanor, and assisted them after identifying their financial needs.
- Ensured Florida State Pawn Shops Regulations.
- Reviewed and explained the financial contract to customers.
- Comply with all laws and regulations, accurately qualifying loans and customers' goods.
- Identified opportunities to generate sales and customer growth.
- Completing other duties as assigned.
- Provided customer service support to ensure satisfaction.
- Identified needs of customers promptly and efficiently.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collaborated with team members to maximize productivity and efficiency.
- Processed customer payments by cash or credit card accurately and efficiently.
- Operated cash registers to process payments and or loans some of them over $2,000.00 dollars.
Program Assistant
South Carolina Employment Commission
09.2006 - 08.2007
- Assisted customers in job search, resume assistance and referred them to reemployment workshops
- Answer questions regarding reemployment state programs
Sales and Loan Associate
Value Pawn and Jewelry
04.2001 - 08.2006
- Recognized customers needs and reviewed financial history
- Advised customers on financial matters and called to negotiate payment arrangements on delinquents accounts
- Collect payments via cash, credit cards or money orders
Education
Bachelor Degree -
Universidad Nacional Pedro Henriquez Urena
Santo Domingo, Dominican RepublicSkills
- Excellent customer service
- Cash handling
- Able to count cash
- Passionate about customer service
- Interpersonal skills
- Clerical support
- Computer skills, with the ability to use computer programs to process customer transactions
- Internet skills
- Self-discipline is able to maintain composure in stressful situations
- Teamwork and collaboration
- Integrity and honesty
- Customer engagement
- Able to develop and maintain business relationships
- Educate customers on loan terms and conditions
Timeline
Reservations Crew Bilingual PT
JetBlue Airlines
04.2016 - 08.2024
Customer Service Cashier PT
Publix Supermarket
04.2014 - 04.2016
Team Member
Value Pawn and Jewelry
10.2007 - 04.2014
Program Assistant
South Carolina Employment Commission
09.2006 - 08.2007
Sales and Loan Associate
Value Pawn and Jewelry
04.2001 - 08.2006
Bachelor Degree -
Universidad Nacional Pedro Henriquez Urena
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