Amanda Brock
Murfreesboro,AR
Summary
Dedicated individual with a strong background in customer service and conflict resolution. Known for maintaining cleanliness and enhancing guest experiences through effective communication and team collaboration.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Snowcone maker
Swaha Lodge and Marina
Murfreesboro, Arkansas
05.2023 - Current
- Maintained cleanliness and organization of the serving area and equipment.
- Monitored inventory levels and reported shortages to management regularly.
- Provided exceptional customer service to enhance guest experience at the marina.
- Trained new employees on how to properly operate the machinery involved in producing flavored ice blocks and crushed them into small pieces for making snow cones.
- Processed payments using cash registers and credit card machines.
- Handled customer complaints in a professional manner while resolving issues promptly.
Tea Barista
Caddo Nutrition Den
Glenwood, AR
03.2025 - 08.2026
- Crafted specialty teas and beverages to meet diverse customer preferences.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Guided new staff in beverage preparation techniques and exceptional customer service.
- Maintained cleanliness and organization of the tea bar area.
- Monitored inventory levels and stocked supplies as needed.
- Completed day-to-day duties accurately and efficiently.
- Used card readers and a cash register to receive and process customer payments.
Waitress
Texas Roadhouse
Texarkana, Texas
10.2024 - 01.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained cleanliness and organization of dining areas.
- Resolved customer complaints effectively and professionally.
- Initiated customer interactions to create a positive dining experience., answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Waitress
Poblanos Mexican Cafe
Nashville, Arkansas
04.2023 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders for customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Resolved customer complaints effectively and professionally.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained cleanliness and organization of dining areas.
Sandwich Artist
Subway
Nashville, Arkansas
04.2023 - 04.2023
- Prepared fresh sandwiches according to customer specifications and Subway standards.
- Stocked ingredients and supplies, ensuring freshness and availability during peak hours.
- Maintained cleanliness of work area throughout shift.
Carhop
Sonic
Murfreesboro, Arkansas
10.2022 - 02.2023
- Maintained cleanliness and organization of dining and service areas.
- Verified orders and bagged items for easy transport.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
Education
Associate of Arts -
Cossatot Community College
Nashville, AR05-2025
Associate of General Studies -
Cossatot Community College
Nashville, AR05-2025
High School Diploma -
Kirby High School
Kirby, AR05-2025
Skills
- Food safety
- Cleanliness standards
- Customer service
- Payment processing
- Inventory management
- Training and mentoring
- Time management
- Team collaboration
- Adaptability in fast-paced environments
- Conflict resolution
- Effective communication
- Detail orientation
Certification
- CPR certification
Accomplishments
- received four academic awards
- received an attitude award from cheer for having a good attitude
- graduated high school with the honor of magna cum laude
Timeline
Tea Barista
Caddo Nutrition Den
03.2025 - 08.2026
Waitress
Texas Roadhouse
10.2024 - 01.2025
Snowcone maker
Swaha Lodge and Marina
05.2023 - Current
Waitress
Poblanos Mexican Cafe
04.2023 - 06.2023
Sandwich Artist
Subway
04.2023 - 04.2023
Carhop
Sonic
10.2022 - 02.2023
Associate of Arts -
Cossatot Community College
Associate of General Studies -
Cossatot Community College
High School Diploma -
Kirby High School