Summary

Overview

Work History

Education

Skills

Timeline

AMANDA BROCK POPE

Arlington,VA

Summary

Results-oriented Operations Executive with over 12 years of experience in team development, operational systems, and organizational frameworks within advocacy, political, technology, and nonprofit sectors. Expertise in people management, performance evaluation, technology infrastructure, vendor oversight, regulatory compliance, budgeting, and strategic planning. Skilled in building and restructuring functions to support nationwide campaign operations and manage high-volume business infrastructures.

Overview

years of professional experience

Work History

Vice President of Technology / Vice President of Messaging Operations / Director of Client Experience / Project Manager

RumbleUp/Switchboard Labs

Washington, D.C. & Arlington, VA

06.2021 - 08.2026

Joined as employee #13 and advanced through four areas of increasing responsibility to executive leadership as the company grew to 26 employees.
Led Product, Engineering, Client Experience, Client Support, and Messaging Operations, ultimately overseeing 16 of 26 employees through direct and indirect reporting relationships, with up to 5 management-level direct reports.
Recruited, hired, onboarded, and developed employees across multiple functions; participated in every company hiring process from 2022 forward and facilitated 7 employee promotions.
Restructured teams and management systems as the company matured, including consolidating Engineering and QA under a Head of Engineering and redesigning Client Experience's role in customer onboarding.
Served on the executive team from 2022 through departure, contributing to decisions involving organizational structure, staffing, employee performance, pricing, product priorities, and company operations.
Managed vendor relationships, contracts, capacity, spend, service performance, and escalations across multiple global messaging providers; doubled downstream providers to increase capacity and resilience.
Directed messaging infrastructure responsible for more than 1 billion messages during tenure and approximately 300 million messages in a typical major election year.
Built operational troubleshooting systems that reduced blocked-message diagnostic time by 3x, enabling 8 employees to independently resolve issues.
Led investigation of provider reporting problem, improving delivery-status visibility from 65% to 90%, reducing customer complaints and internal support burden.
Directed the company-wide rollout of RumbleUp 3.0, completing customer migration on schedule with only 1 customer requiring a fallback solution.
Supported software and operational infrastructure underlying a business generating over $40M in revenue over 5 years.

Texas State Director

Murphy Nasica & Associates

Washington, D.C. & Dallas, TX

01.2015 - 06.2021

Directed grassroots and advocacy operations across more than 100 campaigns over six years, coordinating staffing, budgets, timelines, voter-contact programs, and client reporting.
Managed dozens of campaign staff across concurrent programs, recruited and trained field teams, and achieved a campaign success rate above 80%.
Advised clients and firm partners on campaign strategy, resource allocation, and program performance, translating field results into recommendations and course corrections.
Designed peer-to-peer texting programs that delivered over 3 million messages and provided operational leadership for two development cycles of the firm's canvassing application.

Grassroots Director

Independent Contractor - Self Employed

San Antonio, TX

01.2014 - 01.2014

Coordinated outreach programs with field teams across San Antonio, Dallas, and Houston, engaging 45,000 households.
Collaborated with the consultants to adjust campaign message and response to contrast messaging based on insights into voter sentiment.

Executive Administrative Associate

Christian Service Charities

Ashburn, VA

01.2013 - 01.2014

Facilitated operations for a nonprofit serving over 100 organizations through federal and state workplace-giving programs.
Reviewed participating-charity applications, researched new program and funding opportunities, drafted quarterly strategy papers for the board, and coordinated executive scheduling, board meetings, and meeting materials.

Regional Victory Field Director

Michigan Republican Party

Grand Rapids, MI

01.2012 - 01.2012

Directed grassroots operations across 7 field offices and 4 congressional districts, overseeing field directors and enhancing volunteer engagement.