Amanda Brooks
Phoenix,Arizona
Summary
Creative Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Engaging storyteller with award-winning history in photojournalism and content development. Develops vision and achieves objectives through execution of integrated plans.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Manager
Timeless Legacy Agency
Phoenix, AZ
08.2024 - Current
- Developed and implemented successful social media campaigns to support company objectives.
- Managed the daily operations of all assigned social media accounts.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Collaborated with other departments to ensure brand consistency across all channels.
- Assisted in developing strategies for increasing followership and engagement rates.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
- Developed and implemented strategic social media marketing plans.
- Collaborated with influencers and brand partners to expand reach and enhance content diversity.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
Business Owner
One Shot Kreations
Phoenix, AZ
06.2024 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed inventory levels to meet customer demand while minimizing costs.
- Tested prototype models of jewellery designs using 3D printing technology before production phase.
- Utilized 3D printing technology for prototyping robotic designs.
- Designed custom jewelry pieces utilizing CAD software and 3D printing technology.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Social Media Manager
Buzz Social Media
Phoenix, AZ
09.2023 - 08.2024
- Developed and implemented successful social media campaigns to support company objectives.
- Managed the daily operations of all assigned social media accounts.
- Collaborated with influencers and brand partners to expand reach and enhance content diversity.
- Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Developed and maintained company corporate image and identity using logos and signage.
- Established and maintained working relationships with clients, government officials and media representatives.
- Conferred with labor relations managers to develop internal communications, keeping employees informed of company activities.
- Facilitated consumer relations or relationships between managers and employees or different branch offices.
- Directed activities of external agencies, establishments or departments.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Recommended changes in processes or procedures based on feedback from customers or colleagues.
Customer Service Representative
DoorDash
Phoenix, AZ
03.2020 - 07.2024
- Delivered food orders to customers in a timely manner.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Handled cash payments from customers for delivery orders.
- Answered customer inquiries regarding menu items, prices and availability.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Recorded accurate mileage log information during each shift.
- Identified potential problems or complaints from customers and took appropriate action as necessary..
- Delivered fresh food to customers across local area.
Social Media Manager
Timeless Legacy Agency
Phoenix, AZ
11.2022 - 09.2023
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted in developing strategies for increasing followership and engagement rates.
- Ensured compliance with company policies when publishing content online.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Organized events or webinars related to the company's products or services.
Education
General Education
Grants Pass High School
Grants Pass, OR05-2013
Skills
- Visual Media Production
- Media Kit Creation
- Campaign Strategy Development
- Digital Media Editing
- Conversion Planning
- Competitive Market Evaluation
- Engaging Content Production
- Demographic Insights
- Social Media Management
Certification
- CPR Certification
- Food handlers
- CNA 1 & 2 Certification
Timeline
Social Media Manager
Timeless Legacy Agency
08.2024 - Current
Business Owner
One Shot Kreations
06.2024 - Current
Social Media Manager
Buzz Social Media
09.2023 - 08.2024
Social Media Manager
Timeless Legacy Agency
11.2022 - 09.2023
Customer Service Representative
DoorDash
03.2020 - 07.2024
General Education
Grants Pass High School