Amanda Brooks
Burlington,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
RSM
Mobilelink Cricket
Durham, NC
08.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
Store Manager
Mattress Warehouse
Raleigh, NC
03.2019 - 08.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Team Leader Manager
MarketSource
Nashville, TN
06.2017 - 11.2019
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members in a timely manner.
- Ensured compliance with company policies and regulations.
- Recruited, trained, and supervised new staff members.
- Conducted regular performance appraisals for all team members.
- Analyzed data trends to identify opportunities for improvement.
- Collaborated with other departments to ensure smooth operations.
- Ensured that deadlines were met by setting realistic goals.
- Participated in budgeting activities to maximize resources.
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Provided technical assistance when needed.
- Monitored customer service standards across the organization.
- Promoted a culture of collaboration within the team.
- Facilitated communication between senior management and staff.
- Fostered positive employee relationships through communication, training, and development coaching.
- Oversaw daily workloads and workflow for smooth operations.
- Motivated team members to consistently achieve or exceed performance expectations.
- Coached team for success by using corrective action processes.
- Delegated work assignments and prioritized tasks.
- Set goals for performance and deadlines to comply with company plans and vision.
- Suggested various operational strategies to increase productivity.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
CEO
Sturdy Landscaping
Birmingham, AL
04.2013 - 08.2016
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Analyzed market trends and customer data to inform decision-making processes.
Education
GED -
Alamance Community College
Graham, NC03-1999
Skills
- Social Perceptiveness
- Organization
- Troubleshooting
- Planning
- Multitasking Abilities
- Remote Office Availability
Timeline
RSM
Mobilelink Cricket
08.2024 - Current
Store Manager
Mattress Warehouse
03.2019 - 08.2022
Team Leader Manager
MarketSource
06.2017 - 11.2019
CEO
Sturdy Landscaping
04.2013 - 08.2016
GED -
Alamance Community College
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