Amanda Brooks
Sedalia,CO
Summary
Dynamic and results-driven construction and customer service professional with a diverse background in managing and executing projects within various construction sectors. Skilled at driving operational excellence, cultivating strong client relationships, and leading cross-functional teams to achieve exceptional project outcomes and ensure customer satisfaction. Known for exceptional problem-solving abilities, meticulous attention to detail, and unwavering commitment to quality.
Overview
9
9
years of professional experience
Work History
Production Coordinator
5280 Exteriors
05.2024 - Current
- Managing all phases of multiple ongoing projects in the roofing, siding window sectors ensuring alignment with goals and timelines.
- Process supply orders and coordinate the procurement of materials, tools, and equipment, ensuring timely delivery to job sites to maintain project schedules
- Develop and maintain detailed project schedules, tracking milestones, deliverables, and punch list to ensure timely completion of tasks
- Serve as the primary point of contact for clients, subcontractors, and suppliers, facilitating effective communication and addressing inquiries or concerns promptly
- Prepare and manage project documentation, including supply orders, change orders, and progress reports, ensuring all records are accurate and easily accessible
- Monitor and track inventory levels, liaising with suppliers to optimize resource allocation and cost efficiency
- Conduct ongoing assessments of project progress and implement corrective actions as necessary to address any emerging issues
- Coordinate with production team to support productivity targets and deadline management.
- Streamline workflow processes, enhancing overall team performance and output quality.
- Create and maintained detailed reports and schedules of all production tasks.
- Reduce material waste and improved sustainability through diligent inventory management.
- Enhance production efficiency by streamlining processes and optimizing workflows.
- Develop and maintain efficient production processes and procedures.
- Support continuous improvement initiatives by identifying areas for process optimization.
- Negotiate timelines with clients, ensuring realistic expectations and satisfactory delivery schedules.
- Oversee resolution of production issues, minimizing delays and maintaining project schedules.
New Home Customer Care Representative
Dream Finders Homes
11.2022 - 05.2024
- Field and respond to homeowner warranty request for multiple New Residential Build developments in the Denver Metro area.
- Managed warranty request and work for an average of 200+ new builds for a 12 month period over 5 separate developements.
- Conduct in-home claim assessments, determining applicable warranty coverage
- Ensure timely processing of work order requests for trade partners.
- Collaborated with engineers to obtain and finalize required documents for addressing structural warranty repairs.
- Successfully ensured timely resolution of authorized warranty claims.
- Organized schedules for trade partners and maintained coordination with homeowners to complete repairs punctually.
- Managed repair appointments to guarantee prompt and high-quality execution.
- Examined subcontractors' work for quality assurance.
- Executed quality control walks to aid production team in reducing punch items and warranty claims.
- Introduce and familiarize homeowners with the claim process during pre-closing walks.
- Managed invoicing process for vendors and subcontractors pertaining to finished warranty tasks.
- Analyzed all warranty claims to determine root cause and initiated necessary back charges.
Exterior Home Assessor
Opendoor
08.2021 - 07.2022
- Conducted detailed exterior evaluations of an average of 10-12 residential properties per day across the front range, documenting conditions and estimating repair costs
- Responsible for scheduling daily visits with homeowners, explaining inspection and offer processed, relaying expected time of arrival and completion
- Performed comprehensive inspections of home and property conditions, including foundation, roof, electrical systems, HVAC, and landscaping.
- Assessed market conditions in the surrounding neighborhood.
- Generated comprehensive reports for properties including cost analysis and detailed notes..
- Conduct audits on pre-listings and listed properties to verify compliance with required standards.
- Conduct response visits to address property deficiencies on listed properties
- Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
Construction Manager of Operations
Neighborhood Remodeling Heroes
06.2020 - 08.2021
- Oversee construction initiatives from inception through finalization for full residential remodeling sector.
- Supervised production team consisting of 8 in office employees and multiple trade construction workers to maintain productivity and quality of work.
- Managed entire bid and proposal process to final contract agreement.
- Analyzed projects meticulously for accurate schedule and cost assessments.
- Monitored operations for compliance with construction and safety standards.
- Managed and directed subcontractors to ensure compliance with contractual agreements.
- Ensured efficient coordination of all elements required for on-time, on-budget task execution.
- Ensured compliance with performance standards by reviewing daily work progress.
- Compiled comprehensive job status updates for both internal and external use.
- Developed strategies to preempt and resolve problems efficiently.
- Negotiate terms of agreements, draft contracts and obtain permits and licenses
- Mitigate risks to ensure project continuity.
- Guarantee adherence to construction standards.
- Directed daily operations of the entire production workforce.
Operations Manager/Managing Partner
Woodwright Construction Services
06.2018 - 06.2020
- Directed/Managed daily operations and trade partners of multiple ongoing residential remodeling, tenant improvement, and light commercial projects, focusing on maintaining exceptional quality.
- Developed cost estimates and consistently maintained open dialogue regarding client's needs and budget.
- Managed material procurement to guarantee timely project commencement.
- Directed daily operations of work crews ensuring on-time delivery and client satisfaction.
- Facilitated scheduling of inspections and completed inspection walks to ensure completion and compliance.
- Secured client approval by overseeing punch list and final job completion.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Established and implemented business procedures and process improvements.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Operations Manager/Managing Partner
House To Home Improvements
03.2016 - 02.2018
- Managed daily functions of large remodeling and commercial projects with a focus on high-quality outcomes.
- Assisted with writing estimates, QuickBooks data entry, and final sales
- Worked hands on to ensure the jobs were following the scope of work and to eliminate extra cost
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Established and implemented business procedures and process improvements.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Directed successful turnaround of underperforming business units, identifying root causes and implementing corrective actions for improved outcomes.
- Optimized supply chain operations, ensuring timely delivery of products and minimizing costs through effective vendor negotiations.
- Implemented rigorous quality control measures, elevating product standards and enhancing customer satisfaction.
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals.
- Fostered culture of continuous improvement, leading by example and encouraging team innovation, which markedly increased productivity
- Coordinated with cross-functional teams to ensure project milestones were met on time and within budget, significantly improving project success rates.
- Developed and executed strategic business plans, aligning company goals with actionable steps for growth and sustainability.
- Managed financial, operational and human resources to optimize business performance.
Education
High school or equivalent -
Berrien Srings High School
Berrien Springs, MISkills
- Resource Allocation
- Project Coordination and Management
- Strategic Project Planning
- Expense Management
- Strong Deadline Oriented Time Management
- Customer Relationship Management Expertise
- Collaborative negotiation techniques
- Strong verbal communication
- Project cost analysis
- Quality assurance
- Expense tracking and reconciliation
- Efficiency optimization
- Interpersonal communication
- Business development
- Team building and collaboration
- Vendor relationship management
- Adaptability and flexibility
- Conflict resolution
- Problem-solving aptitude
Assessments
- Attention to detail — Proficient
- June2021
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Management & leadership skills: Planning & execution — Proficient
- September2022
- Planning and managing resources to accomplish organizational goals
- Cleaner fit — Proficient
- August2022
- Measures the traits that are important for successful cleaners
- Delivery driver — Proficient
- July2022
- Interpreting instructions or signs and solving problems
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Project timeline management — Proficient
- Prioritizing and allocating time to effectively achieve project deliverables
- Work style: Professionalism — Proficient
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Sales skills — Proficient
- Influencing and negotiating with customers
- July2021
- Written communication — Proficient
- Best practices for writing, including grammar, style, clarity, and brevity
- Filing & organization — Proficient
- April2024
- Arranging and managing information or materials using a set of rules
- Construction safety — Proficient
- Using safe practices while on a construction site
- Office manager — Proficient
- August2021
- Scheduling and budgeting
- Spreadsheets with Microsoft Excel — Proficient
- Knowledge of various Microsoft Excel features, functions, and formulas
- Working with MS Word documents — Proficient
- Knowledge of various Microsoft Word features, functions, and techniques
- Warehouse shift leader — Proficient
- Supervising warehouse staff and maintaining safety and security standards
- Food service: Customer situations — Proficient
- Identifying and addressing customer needs in a food service setting
- Recruiting — Proficient
- Managing the candidate sourcing and selection process
- Data entry: Attention to detail — Proficient
- Maintaining data integrity by detecting errors
- Outside sales — Proficient
- March2024
- Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Tendency to be reliable, dependable, and accountable at work
- Verbal communication — Proficient
- Speaking clearly, correctly, and concisely
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Protecting patient privacy — Proficient
- Understanding privacy rules and regulations associated with patient records
- Workplace safety — Proficient
- Using safe practices at work
- Teamwork: Interpersonal skills — Proficient
- Responding to challenging team situations at work
- Flexibility — Proficient
- Adapting behaviors or ways of working in response to new conditions
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Basic maintenance and repair — Proficient
- Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Analyzing data — Proficient
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Sales fit — Proficient
- Measures the traits that are important for success in sales positions
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Work motivation — Proficient
- Level of motivation and discipline applied toward work
- Customer service — Proficient
- Identifying and resolving common customer issues
- Medical receptionist skills — Proficient
- Managing physician schedules and maintaining accurate patient records
- Customer service fit — Proficient
- Measures the traits that are important for success for customer service roles
- Security guard skills — Proficient
- Assessing risks, enforcing security standards, and handling complaints
- Patient-focused care — Proficient
- Responding to patient concerns with sensitivity
- Home health aide skills — Proficient
- Providing care to patients in a home setting
- Learning agility — Proficient
- Learning and applying new information
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Nuclear Industry Qualifications:
- Security Armed Responder
- Security Controller
- Tactical Fire Qualification
- Pistol Qualification
- Appendix B Barrett Qualification
- Ride An Aerial Work Platform
- Radworker Qualifications
- CPR & First Aid qualifications
- Fall Protection Qualification
- FME Monitor Qualification
- High Lock Rad Qualification
- DOEQ Security Clearance
- Whirlpool Corp. Skills:
- AHAM DW-1 Procedure
- Baked AHAM Procedure
- IEC
- Consumers Union Guidelines and Procedure
- Good Housekeeping Procedure
- Environmental Chambers Testing
- Other Skills:
- Excellent customer and work relations skills
- Team player
- Excellent communication skills
- Ability to supervise/manage
- Experienced in Excel and Word
- Experienced with WACS technology
- Experienced with Cispub
- Achievements:
- 2 WES at Work awards
- Several spot awards for recognition of work above and beyond of what is required.
Timeline
Production Coordinator
5280 Exteriors
05.2024 - Current
New Home Customer Care Representative
Dream Finders Homes
11.2022 - 05.2024
Exterior Home Assessor
Opendoor
08.2021 - 07.2022
Construction Manager of Operations
Neighborhood Remodeling Heroes
06.2020 - 08.2021
Operations Manager/Managing Partner
Woodwright Construction Services
06.2018 - 06.2020
Operations Manager/Managing Partner
House To Home Improvements
03.2016 - 02.2018
High school or equivalent -
Berrien Srings High School