Amanda Brooks
Decatur
Summary
Dynamic operations leader with extensive experience at ACG/IHOP, excelling in coaching and mentoring teams to enhance performance. Proven track record in developing training programs that significantly improved competency levels. Skilled in finance and cross-functional team leadership, driving sales growth and fostering strong client relationships for long-term success.
Overview
12
12
years of professional experience
Work History
General Manager Trainer
ACG/IHOP
02.2022 - Current
- Collaborated with cross-functional teams to align training content with company goals and objectives.
- Developed a comprehensive training curriculum, resulting in higher competency levels among new general managers.
- Conducted thorough assessments of potential candidates to identify suitable individuals for participation in the General Manager Training Program.
- Managed resources effectively to ensure timely completion of all training objectives and milestones.
- Maintained updated knowledge of industry trends and best practices, incorporating them into the training program for relevance and effectiveness.
General Manager
ACG/ IHOP
10.2018 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant General Manager
ACG/ IHOP
09.2016 - 10.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
Manager on Duty
ACFG/ IHOP
08.2013 - 09.2016
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Bridgeport High
Bridgeport, TXSkills
- Operations management
- Coaching and mentoring
- Multitasking Abilities
- Quality management
- Cross-functional team leadership
- Technical training
- Finance
Timeline
General Manager Trainer
ACG/IHOP
02.2022 - Current
General Manager
ACG/ IHOP
10.2018 - 02.2022
Assistant General Manager
ACG/ IHOP
09.2016 - 10.2018
Manager on Duty
ACFG/ IHOP
08.2013 - 09.2016
High School Diploma -
Bridgeport High
Similar Profiles
Stacie TackettStacie Tackett
General Manager at ACG IhopGeneral Manager at ACG Ihop
Alysa AguilarAlysa Aguilar
Manager at Ihop ACGManager at Ihop ACG
Natasha NasimNatasha Nasim
Manager/Server at Ihop ACGManager/Server at Ihop ACG