Amanda Brooks
Madison,AL
Summary
Dynamic HR Business Partner with Steelcase Inc., leveraging expertise in compliance management and talent development to drive organizational effectiveness. Proven track record in leading HR initiatives and mentoring teams, enhancing employee relations and ensuring adherence to OSHA and ADA regulations. Skilled in conflict resolution and fostering a culture of engagement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner / Disability Management Services
Steelcase Inc.
01.2015 - Current
- Serve as a strategic HR partner, applying advanced HR principles to address complex organizational challenges.
- Lead the development and execution of HR programs in collaboration with Steelcase Centers of Expertise, aligning initiatives with global talent management strategies.
- Provide consultative support to leaders and employees to enhance organizational effectiveness and individual performance.
- Guide and mentor the Athens HR team, fostering a culture of engagement and alignment with strategic business goals.
- Ensure compliance and provide expert knowledge in OSHA, FMLA, ADA, Workers’ Compensation, and short-term disability for a facility of 800+ employees.
- Certified DDI Instructor: Deliver leadership development training for operations managers, superintendents, and management staff.
Client Services Representative
Medco
01.2013 - 01.2015
- Managed hospital billing accounts, ensuring accuracy and timely reconciliation of patient charges.
- Conducted detailed audits to identify and correct billing discrepancies, supporting accurate client payments and collections.
- Collaborated with internal departments to resolve complex billing issues and improve client satisfaction.
Collections Representative / Accounts Receivable
BBVA Compass Bank – Commercial Billing Services
01.2012 - 01.2013
- Managed 700–800 confidential accounts monthly, consistently exceeding call and collection targets.
- Resolved payment issues and disputes for domestic and international corporate accounts.
- Maintained high-volume call activity and documentation, ensuring compliance and accuracy.
Payroll Manager
Murray Guard Inc.
01.2011 - 01.2012
- Processed weekly payroll for 200+ employees and maintained confidential personnel records.
- Managed multi-line phone systems, high-volume filing, and employee data entry for state licensing.
- Certified Security Training Manager (State of Alabama): Oversaw training compliance and documentation.
Human Resources & Operations Manager
Securitas Security Services USA, Inc.
01.2003 - 01.2010
- Oversaw HR and operations for two offices, managing over 500 employees across multiple locations.
- Administered payroll, hiring, onboarding, training, and terminations.
- Maintained compliance with WOTC, EEOC, OSHA, and E-Verify requirements.
- Led monthly safety and risk management meetings; represented company in unemployment hearings.
- Managed client relationships, conducted satisfaction reviews, and ensured service quality.
Secretary / HR Assistant
Murray Guard Inc.
01.1999 - 01.2003
- Supported HR functions including payroll, hiring, training, and compliance with employment regulations.
- Assisted in employee counseling and maintained accurate personnel records.
- Handled multi-line phone systems, filing, and administrative support tasks.
Education
High School Diploma -
Vestavia Hills
Birmingham, AL05-1996
Some College (No Degree) - Business
Jefferson State Community College
Birmingham, ALSkills
- HR strategy
- Compliance management
- Talent management
- Leadership development
- Disability management
- Organizational effectiveness
- Employee relations
- Benefits administration
- Problem solving
- Conflict resolution
- Team building
- Coaching and mentoring
- HR services
- HR databases
- HR support
- HR business processes
- HR policy/procedure development
- HR project management
- HR guidance
- Disability compliance
- OSHA regulations
- Mentoring and coaching
- Disability services knowledge
- Disability services coordination
- Workers compensation management
- Workers compensation programs
- Workers compensation
- Workers compensation investigations
- Workers compensation claims
Certification
- DDI Facilitator
Timeline
Human Resources Business Partner / Disability Management Services
Steelcase Inc.
01.2015 - Current
Client Services Representative
Medco
01.2013 - 01.2015
Collections Representative / Accounts Receivable
BBVA Compass Bank – Commercial Billing Services
01.2012 - 01.2013
Payroll Manager
Murray Guard Inc.
01.2011 - 01.2012
Human Resources & Operations Manager
Securitas Security Services USA, Inc.
01.2003 - 01.2010
Secretary / HR Assistant
Murray Guard Inc.
01.1999 - 01.2003
High School Diploma -
Vestavia Hills
Some College (No Degree) - Business
Jefferson State Community College
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