Amanda Brower
Racine
Summary
Dynamic retail professional with extensive experience at Home Depot, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and driving sales growth through effective staff training and performance evaluations. Adept at problem-solving and fostering a collaborative work environment to elevate both associate and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Manager
Home Depot
09.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
Home Depot
04.2016 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Department Supervisor
Home Depot
04.2012 - 04.2016
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Associate
Home Depot
09.2006 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Greenfield High School
Greenfield, WI05.2005
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Sales growth
- Staff development
- Retail operations management
- Employee performance evaluations
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Timeline
Store Manager
Home Depot
09.2019 - Current
Assistant Manager
Home Depot
04.2016 - 09.2019
Department Supervisor
Home Depot
04.2012 - 04.2016
Sales Associate
Home Depot
09.2006 - 04.2012
High School Diploma -
Greenfield High School
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