Amanda Brown
Indianapolis,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Quality Analyst
Sedgwick
Indianapolis, IN
11.2021 - 03.2022
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Performed standard inspection of first pallet and random sampling inspection to customer standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Process Associate
Infosys BPO
Indianapolis, IN
02.2021 - 11.2021
- Gathered, organized, and input information into digital database
- Followed procedures, documentation, instructions and guidelines from both the client and the company
- Processed Conventional, Self-Employed C and E, and VA loans
Recall Processor
Stericycle
Indianapolis, IN
09.2020 - 02.2021
- Entered data into computer tracking system and filed paperwork according to procedures.
- Prepared, boxed and staged outgoing shipments.
- Operated mobile equipment such as pallet jacks.
- Moved pallets with boxes from my location to the Quality Associate's location
Customer Care Representative
Anthem Insurance
Indianapolis, IN
09.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Located providers for members in the location of their choosing
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Call Center Representative
Medical Professionals
Carmel, IN
08.2018 - 02.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used data entry and phone to put potential members in the database
- Identified customers needs, clarified information, researched every issue and provided solutions and/or alternatives
Cashier, File Maintenance, and Deli Bistro
Kroger Corporation
Greenwood, IN
07.2016 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Assistant Teacher and Childcare Worker
Parallel Employment Group
Indianapolis, IN
07.2015 - 02.2016
- Arrived at assigned areas on time, prepared and ready to work.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Encouraged child involvement in classroom experiences and group interaction.
- Maintained positive demeanor to facilitate stable, consistent environment.
Seasonal Cashier
Lowe's Home Improvement
Mooresville, IN
03.2014 - 07.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Package Handler
Federal Express
Indianapolis, IN
09.2012 - 08.2013
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Checked boxes, packages, and postal bags while making sure the labels were accurate
- Resolved any package issues-Coming open, Contents spilling out, etc.
- Followed verbal instructions to properly move and ship products.
Cashier
Wal-Mart Supercenter
Avon, IN
08.2006 - 09.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Trained new cashiers
Education
Bachelor of Arts - Business Administration
Indiana Institute of Technology
Indianapolis, INNo Degree - Elementary Education/Bible
Kentucky Christian University
Grayson, KYSkills
- Verbal and Written Communication
- Finished Goods Inspection
- Adaptability and Flexibility
- Staff Training
- Critical Thinking
- Attention to Detail
- Data Entry
- Time Management
- Attentive and Observant
- Microsoft Office
Timeline
Quality Analyst
Sedgwick
11.2021 - 03.2022
Process Associate
Infosys BPO
02.2021 - 11.2021
Recall Processor
Stericycle
09.2020 - 02.2021
Customer Care Representative
Anthem Insurance
09.2019 - 02.2020
Call Center Representative
Medical Professionals
08.2018 - 02.2019
Cashier, File Maintenance, and Deli Bistro
Kroger Corporation
07.2016 - 06.2018
Assistant Teacher and Childcare Worker
Parallel Employment Group
07.2015 - 02.2016
Seasonal Cashier
Lowe's Home Improvement
03.2014 - 07.2014
Package Handler
Federal Express
09.2012 - 08.2013
Cashier
Wal-Mart Supercenter
08.2006 - 09.2012
Bachelor of Arts - Business Administration
Indiana Institute of Technology
No Degree - Elementary Education/Bible
Kentucky Christian University