Amanda Brown
Stayton,Or
Summary
Passionate Customer Service Rep with 10yrs experience in service, sales and support. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Dedicated team player that thrives on facing different challenges with a strong aptitude for working with little supervision in remote settings.
Overview
11
11
years of professional experience
Work History
Cook
Marion Estates
Sublimity, OR
05.2017 - Current
- Developed and maintained a positive, professional relationship with all coworkers, residence, and Administrators
- Monitored and kept records of food quality, temp control & inventory
- Managed the opening and closing of the kitchen
- Cooperated in a professional manner with Health Inspectors
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
- Coordinated average of 75 to 100 daily food orders, organizing timely deliveries to each table and residence rooms
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings and resident satisfaction
- Trained, and guided kitchen staff to improve service and productivity
- Collaborated closely with Administration to participate in staff meetings and resolve service, residence and personnel issues
- Maximized team performance by training new employees on proper food handling, residence expectations and business protocols
- Addressed internal and resident-related issues each day and affected strategic resolutions.
Remote Seasonal Sales & Customer Service Rep
1800Flowers
Westerville, OH
09.2013 - 01.2014
- Evaluated customer account information to assess current issues and determine potential solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with an average of 80 customers a day to track requests, problems and solutions
- Cultivated impactful relationships with customers & drove business development by delivering product knowledge
- Creative thinking
- High volume production capability
- Focused and disciplined
- Multitasking & prioritizing
- Vendor relations
- Employee Management/Training
- Data management & evaluation
- Issue and conflict defusing
- Quality assurance & control
- Clerical support
- Credit card payment processing
- Adaptive team player & remote
- Shipping and receiving
- Courteous demeanor
- Troubleshooting
- Inbound & outbound calling
Hostess/Server
Wooden Nickel Sublimity
, OR
07.2002 - 09.2004
- Routinely managed approximately 75 patrons per dinner shift
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Collaborated with host, bus person and cook to serve up food and beverage options
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Hostess/Server
Country Kitchen
Rockford, IL
03.2001 - 06.2002
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Efficiently taking and filling large volume of orders each day
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Telephone Sales Associate
MCI WorldCom
Machesney Park, IL
09.1997 - 11.1998
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Used electronic documentation, reference tools and automated training to drive customer service ratings by 15%
- Reviewed files, records and other obtained documents to respond to customer requests
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Managed high volumes of inbound and outbound calls in fast pace environment to build, cultivate and establish lucrative client relationships.
Skills
- Quality Assurance and Control
- Performance Improvement
- Effective Planner
- Critical Thinking
- Collaborative Relationships
- Attentive to Detail
- Billing and Payment Processing
- Guest Satisfaction
- Customer Relations
- Recordkeeping Strengths
- Customer Data Confidentiality
- Administrative Support
- Call Center Operations
- Time Management
- Conflict Mediation
- Strong Analytical and Problem-Solving Skills
- Research
Timeline
Cook
Marion Estates
05.2017 - Current
Remote Seasonal Sales & Customer Service Rep
1800Flowers
09.2013 - 01.2014
Hostess/Server
Wooden Nickel Sublimity
07.2002 - 09.2004
Hostess/Server
Country Kitchen
03.2001 - 06.2002
Telephone Sales Associate
MCI WorldCom
09.1997 - 11.1998
Similar Profiles
Kira LeNobleKira LeNoble
Elementary School Counselor at Marion School District-Marion Elementary SchoolElementary School Counselor at Marion School District-Marion Elementary School
Josey WolfeJosey Wolfe
Human Resource Specialist at Marion Tool & Die, Inc. Dba Marion ManufacturingHuman Resource Specialist at Marion Tool & Die, Inc. Dba Marion Manufacturing
JENNY YORK WALKERJENNY YORK WALKER
NA at Diagnostic Radiologic Technologist Marion VA Medical Center, Marion VA Medical CenterNA at Diagnostic Radiologic Technologist Marion VA Medical Center, Marion VA Medical Center
Fakhria SaadatFakhria Saadat
Undergraduate Student Researcher at Oregon State UniversityUndergraduate Student Researcher at Oregon State University
Cameron PollittCameron Pollitt
Manufacturing Apprentice at Jeld-Wen Windows & DoorsManufacturing Apprentice at Jeld-Wen Windows & Doors