Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amanda Brown

Trumann,AR

Summary

Proven track record in enhancing customer loyalty and streamlining operations, notably at Walmart. Expert in data entry and problem-solving, adept at managing high-stress situations and improving team productivity. Demonstrated ability to exceed quality standards and meet production targets, showcasing critical thinking and computer proficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Walmart
11.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cutdown Coordinator

Crain Composites
02.2017 - 03.2022
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Housekeeping Manager

Days Inn Hotel
01.2005 - 01.2008
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of [Number] housekeepers.3
  • Managed staff of [Number] housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed team productivity and workflow to exceed quality standards.

Assembler

Hytrol Conveyor Company
01.1995 - 01.2005
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated effectively with team members to meet production targets consistently.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.

Education

No Degree -

ASU
Mountain Home, AR
01.2016

EMT - Emergency Medicine

ASU TECH
Jonesboro, AR
08.2008

GED -

Trumann
Trumann, AR
04.2004

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency

Timeline

Customer Service Representative

Walmart
11.2022 - Current

Cutdown Coordinator

Crain Composites
02.2017 - 03.2022

Housekeeping Manager

Days Inn Hotel
01.2005 - 01.2008

Assembler

Hytrol Conveyor Company
01.1995 - 01.2005

No Degree -

ASU

EMT - Emergency Medicine

ASU TECH

GED -

Trumann
Amanda Brown