Amanda Brown
Oswego,NY
Summary
Highly organized and detail-oriented professional with 15 + years in the medical industry with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing staff, creating/maintaining guidelines & policies/procedures for an in-demand Referral Center. Knowledgeable in project management principles, business processes and customer service best practices. Strong ability to multi-task & work under stress while keeping composure & able to perform at a high level of accuracy.
Overview
24
24
years of professional experience
Work History
Referral Center Coordinator
Oswego Health - Oswego Health Referral Center
11.2019 - Current
- Leading/managing a team in providing high level customer service to community offices, organization offices & patients.
- Tracking & maintaining all referrals that come into the Referral Center.
- Documenting all referrals, in the EMR, including ARM tracking, verifying referral can be scheduled based on specialty office guidelines & registration information which includes a general knowledge of medical insurance.
- Training staff on the entire referral process, & providing information, guidance & assistance for any follow up.
- Creating & maintaining policies/procedures, specialty office guidelines, contact lists for inside & outside offices, & insurance eligibility for the Referral Center.
- Auditing staff & creating competencies to identify any need for follow up/improvement.
- Communicate with specialty office managers/administration with changes in guidelines or questions regarding referrals.
- Communicating changes or additional information to Referral Center staff, including implementing new procedures &/or scheduling for new offices/providers.
- Audit, submit, track provider dictionary requests.
- Supply management.
- Effectively managing multi-line phone system.
- Creating/implementing easier workflow processes.
Referral Center Specialist
Oswego Health – Oswego Health Referral Center
11.2018 - 05.2019
- Same duties as Referral Center Coordinator. Title change from Specialist to Coordinator.
Office Assistant
Oswego Health – Lakeshore ENT
08.2018 - 05.2019
- Scheduled new/existing patients & registered patients at a busy ENT office, based on office guidelines & medical staff instruction.
- Effectively communicated with patients, staff and medical providers.
- Maintained required new patient paperwork.
- Answered phones & helped maintain patient EMR.
- Provided high level customer service both in person and on the phone.
Medical Records Coordinator
Watsontown Nursing & Rehab Center
08.2008 - 05.2018
- Reviewed records for completeness, accuracy, & compliance with regulations
- Retrieved, released, & researched patient records for physicians, technicians, other medical personnel & agencies
- Entered data, such as demographics, history, etc., into the computer systems
- As well as managed the facility census on a daily basis with this data
- Identified, compiled, & coded patient data using ICD-10
- While also resolving &/or clarifying codes with conflicting information by consulting medical staff
- Performed secretarial duties such as: answering &/or directing phone calls, managing consumables, setting up & maintaining employee accounts in the computer systems, and greeting &/or assisting individuals within the facility
- Provided assistance to multiple departments for medical records, as well as IT help with equipment, office supply ordering, as well as, for a small amount of time, medical supply ordering and nursing dept staff scheduling.
Visual Merchandiser/Sales Associate
W.L. Donehower Sports
05.2003 - 07.2005
- Provided great customer service to customers including, resolving complaints/concerns and giving recommendations on merchandise or equipment based on the customers’ needs
- Worked with RICS/POS system, counted money and processed payments
- Processed merchandise returns to vendors, stocked shelves, marked prices, checked in new shipments, and developed & executed ideas & plan for merchandise displays.
Cashier
Weis’ Markets
08.2000 - 09.2001
Education
Associate of Arts, Specialized Business - Fashion -
The Art Institute of York (formerly Bradley Academy for the Visual Arts)
York, PA03.2003
High School Diploma, College Prep - undefined
Milton Area High School
Milton, PA06.2001
Skills
- Leadership
- Problem solving
- Effective communication
- High Level customer service
- Effective multi-tasking
- Accurate record management
- Project management
- Supply management
- Computer systems
- ICD-10 Coding
Accomplishments
- Exceptional Leadership
- Coding with ICD-10-CM in Long Term & Acute Care
- Understanding & Managing Aggressive Behaviors in Older Adults with Mental Health Issues or Dementia
References
Available upon request
Affiliations
GFWC Jr. Woman’s Club of Milton, PA
Timeline
Referral Center Coordinator
Oswego Health - Oswego Health Referral Center
11.2019 - Current
Referral Center Specialist
Oswego Health – Oswego Health Referral Center
11.2018 - 05.2019
Office Assistant
Oswego Health – Lakeshore ENT
08.2018 - 05.2019
Medical Records Coordinator
Watsontown Nursing & Rehab Center
08.2008 - 05.2018
Visual Merchandiser/Sales Associate
W.L. Donehower Sports
05.2003 - 07.2005
Cashier
Weis’ Markets
08.2000 - 09.2001
Associate of Arts, Specialized Business - Fashion -
The Art Institute of York (formerly Bradley Academy for the Visual Arts)
High School Diploma, College Prep - undefined
Milton Area High School
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