Amanda Brown
Cudahy,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Automotive Sales Consultant
Ewald Automotive Group
12.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Front Desk Manager
Renaissance Hotel
06.2024 - 09.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Office Manager
Delta Hotels By Marriott
05.2019 - 04.2023
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Coached employees through day-to-day work and complex problems.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared agendas and took notes at meetings to archive proceedings.
Hotel Front Desk Supervisor
Hampton Inn And Suites
08.2017 - 05.2019
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Collected room deposits, fees, and payments.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
South High School
Sheboygan, WI06.2006
Skills
- Staff Management
- Conflict Management
- Senior Leadership Support
- Policy and Procedure Modification
- Expense Reporting
- Inventory Control
- Human Resources
- Exceptional Customer Support
- Hospitality Service
- Customer Service
- Guest Satisfaction
Accomplishments
Became employee of the year in 2020 for my outstanding leadership skills and maintaining business goals through the pandemic.
Timeline
Automotive Sales Consultant
Ewald Automotive Group
12.2024 - Current
Front Desk Manager
Renaissance Hotel
06.2024 - 09.2024
Front Office Manager
Delta Hotels By Marriott
05.2019 - 04.2023
Hotel Front Desk Supervisor
Hampton Inn And Suites
08.2017 - 05.2019
High School Diploma -
South High School
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