Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMANDA BROWN

North Pole,AK

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience

Work History

Medical Insurance Biller

Fairbanks Memorial Hospital
06.2024 - Current
  • Liaised between patients, insurance companies, and billing office.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Posted payments and collections on regular basis.
  • Adhered to established standards to safeguard patients' health information.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Delivered timely and accurate charge submissions.
  • Verified insurance of patients to determine eligibility.
  • Maintained accurate records of customer payments.
  • Collaborated with customers to resolve disputes.
  • Audited and corrected billing and posting documents for accuracy.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Responded to customer concerns and questions on daily basis.

Event Manager

CDS
01.2019 - 05.2024
  • Oversaw talented team of Sales Advisors by actively communicating project information, remedying issues and delivering positive feedback.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Provided coaching and counseling to employees to encourage professional growth as well as meet short- and long-term goals.
  • Tracked and prepared daily reports of sales goals for demos to management.
  • Trained and supervised event staff to complete tasks on time.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Utilized social media to promote events and increase attendance.
  • Reduced accidents in workplace by implementing safety policies and procedures.

Liquor Clerk

Safeway
10.2018 - 01.2019
  • Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Managed efficient cash register operations.

Shift Supervisor

Wild Wings 'N Things
09.2017 - 07.2018
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Enforced company policies and regulations with employees.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with team members to improve performance and implement training updates.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.

Cashier

Sourdough Fuel
10.2016 - 09.2017
  • Receive payment by cash, check, and credit cards.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.

Clean Crew

The Alaska Club
10.2014 - 08.2015
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Inspected facility and grounds and picked up any trash.
  • Spot cleaned furniture and carpet.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Sanitized bathrooms, showers and locker rooms.
  • Checked in and stocked inventory throughout the facility.
  • Kept janitorial closets clean and organized.
  • Properly labeled and diluted all cleaning solutions.
  • Wiped down tabletops, chairs and condiment containers.

Pharmacy Technician

Safeway
06.2012 - 04.2014
  • Processed sale transactions accurately and in a timely fashion.
  • Answered customers questions and addressed problems and complaints in person and via telephone within the laws of a pharmacy technician.
  • Assisted in the opening and closing of the pharmacy.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Effectively resolved insurance rejections and other billing other pharmacy staff with drug inventory, purchasing, and receiving.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Reconstituted oral liquids.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
  • Effectively prioritized tasks and organized workflow to increase efficiency.

Part-Time Office Assistant

Alaska Excavating
06.2013 - 08.2013
  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records and created a more effective filing system to accelerate paperwork processing.
  • Successfully established effective systems for record retention by creating database for daily.
  • Correspondence tracking.

Cashier

Safeway
06.2010 - 06.2012
  • Computed sales prices, total purchases and processed payment.
  • Operated a cash register to process cash, check, and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Greeted customers promptly.
  • Directed customers to store locations.
  • Monitored areas for security issues and safety hazards.
  • Processed customer returns.
  • Collected and stored coupons.
  • Trained new cashiers on procedures, customer service and sales techniques.

Education

High School Diploma -

Raven Homeschool
Fairbanks, AK
2011

Skills

  • People skills
  • Critical thinking
  • Decision-making
  • Time management
  • Team development
  • Opening and closing procedures
  • Issue and conflict resolution
  • Project planning
  • Data management
  • MS Office
  • Information inputting

Timeline

Medical Insurance Biller

Fairbanks Memorial Hospital
06.2024 - Current

Event Manager

CDS
01.2019 - 05.2024

Liquor Clerk

Safeway
10.2018 - 01.2019

Shift Supervisor

Wild Wings 'N Things
09.2017 - 07.2018

Cashier

Sourdough Fuel
10.2016 - 09.2017

Clean Crew

The Alaska Club
10.2014 - 08.2015

Part-Time Office Assistant

Alaska Excavating
06.2013 - 08.2013

Pharmacy Technician

Safeway
06.2012 - 04.2014

Cashier

Safeway
06.2010 - 06.2012

High School Diploma -

Raven Homeschool

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