Amanda Brown
Winter Springs
Summary
Dynamic Catering and Events Manager with a proven track record at Tijuana Flats, excelling in team leadership and guest relations. Expert in managing events from inception to completion, enhancing customer satisfaction through exceptional service. Skilled in cash handling and fostering a collaborative team environment, driving business growth and repeat patronage.
Overview
13
13
years of professional experience
Work History
Catering and Events Manager
Tijuana Flats
05.2024 - Current
Shift Leader
Tijuana Flats
09.2013 - 05.2024
- Supervised team operations to ensure quality service and adherence to company standards.
- Trained new staff on menu offerings, customer service protocols, and operational procedures.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
3rd Manager
Tijuana Flats
02.2021 - 11.2021
- Oversaw daily operations, ensuring efficient workflow and high standards of quality control.
- Mentored team members, fostering a culture of continuous improvement and skill development.
- Streamlined processes to enhance operational efficiency and reduce turnaround times.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
FOH Team Member
Tijuana Flats
09.2012 - 02.2020
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed cash register operations, ensuring accurate transactions and balanced registers at shift end.
- Trained new team members on service protocols and operational procedures to ensure consistency.
- Collaborated with kitchen staff to streamline food preparation and improve order delivery times.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Education
Education
Palm Beach State College
Boca Raton, FLHigh School Diploma -
Monarch High School
Coconut Creek, FL06.2012
Skills
- Team leadership and supervision
- Guest relations
- Staff oversight
- Menu planning
- Business growth
- Catering coordination
- Fundraising events
- Event staff management
- Managing events start to finish
- Customer satisfaction
- Cash handling
- Employee supervision
Timeline
Catering and Events Manager
Tijuana Flats
05.2024 - Current
3rd Manager
Tijuana Flats
02.2021 - 11.2021
Shift Leader
Tijuana Flats
09.2013 - 05.2024
FOH Team Member
Tijuana Flats
09.2012 - 02.2020
Education
Palm Beach State College
High School Diploma -
Monarch High School
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