Amanda Brown
Olmsted Falls,OH
Summary
Customer-focused individual with excellent communication and problem-solving skills. 10+ years of leadership, in a fast paced and ever changing environment.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Experience Leader
Petsmart
Avon, OH
03.2025 - Current
- Assisted customers with product and service selections.
- Involved in the hiring process of new associates.
- Supported the training of team members on store policies and procedures.
- Maintained cleanliness and organization of the sales floor and product displays.
- Utilized point-of-sale systems for processing transactions.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
Assistant Store Leader
Petsmart
North Olmsted, OH
12.2017 - 03.2025
- Assisted in daily store operations and staff management.
- Trained new employees on store policies and customer service standards.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Coached employees to help each reach true potential and expand skill sets.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
- Provided guidance and leadership to store team members.
- Managed returns and exchanges efficiently while providing excellent customer service.
- Interviewed and hired qualified employees to provide top-quality service.
Merchandise and Inventory Leader/Presentation Mana
Petsmart
South Euclid, OH
08.2011 - 12.2017
- Managed inventory control processes and ensured accurate stock levels.
- Trained team members on best practices for inventory management.
- Oversaw inventory audits and identified discrepancies in stock records.
- Monitored product expiration dates and ensured proper rotation of stock.
- Resolved any issues related to damaged goods or overstocking of certain items.
- Organized storage areas by implementing efficient space utilization techniques.
- Monitored stock levels and identified discrepancies between physical and computerized records.
- Inspected incoming materials for damage.
- Entered information into system to update status reports.
- Identified and resolved inventory problems, including damaged or lost items.
- Implementation of monthly Plan-o-grams.
- Verified monthly price changes.
- Set monthly ad displays.
Education
Bachelor of Arts - Communications
Ohio Northern University
Ada, OH 09.2001 - 05.2005
Skills
- Customer service
- Employee training
- Inventory management
- Team leadership
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Policy adherence
References
References available upon request.
Timeline
Experience Leader
Petsmart
03.2025 - Current
Assistant Store Leader
Petsmart
12.2017 - 03.2025
Merchandise and Inventory Leader/Presentation Mana
Petsmart
08.2011 - 12.2017
Bachelor of Arts - Communications
Ohio Northern University
09.2001 - 05.2005
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