Amanda Brown
Loris,SC
Summary
Dynamic customer service professional with a passion for fostering positive relationships and enhancing client experiences. With extensive experience in both clerical and medical environments, consistently excels through a proactive approach to learning new skills and a keen ability to quickly master new concepts and software.
Overview
23
23
years of professional experience
Work History
Operations Manager
AllPro Flooring Installation
09.2018 - Current
- Administrative duties of AllPro; management of all client billing, accounts payable/receivable and account reconciliation
- Implemented quality assurance procedures to reduce repair margin by empowering subcontractors to take ownership of their responsibilities
Sr. Listing Coordinator
Century 21 Boling- The Traci Miles Team
01.2017 - 09.2019
- Coordinated listing processes to ensure compliance with company standards and legal requirements per CCAR
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting the listing process
- Reviewed and executed confidential documents, contracts and disclosures
Surgical Scheduler
Magnolia Ob/Gyn
10.2016 - 01.2017
- Managed complex schedule for five OB/Gyn providers
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries
- Coordinated emergent procedure scheduling for patients during highly sensitive and difficult circumstances, including miscarriage and ectopic pregnancy, ensuring timely intervention and patient stabilization, with emotional intelligence and empathy
Medical Assistant / IT Technician
Magnolia Ob/Gyn
09.2012 - 10.2016
- Created and implemented templates to ensure Meaningful Use compliance, resulting in a $60K practice incentive.
- Responsible for completing patient intake, preparing patient for visit or procedure
- Assisted physicians during various OB/GYN procedures (e.g., Pap smears, prenatal checkups, colposcopies, IUD insertion/removal)
- Sanitized, restocked, and organized exam rooms
- Directed the integration & implementation of an electronic lab order, enhancing workflow efficiency and easing patient processing
- Provided IT support and training to a phenomenal team of individuals who truly set the standard in patient care and compassion
Medical Scribe
Atlantic Urology Clinics
02.2012 - 08.2012
- Accompanied physicians through clinical day, providing transcription of patient visit, examination and procedures, ensuring optimal patient care by allowing the physician to focus on the care of and interaction with the patient
- Reviewed patient data, including laboratory results and radiology reports for accurate entry, updating the patient encounter to include results and physician’s notations
- As a Meridian SuperUser, helped to train and support employees and physicians through all phases of EMR
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy & privacy
Medical Assistant / Medical Front Office
Atlantic Urology Clinics
11.2010 - 02.2012
- Performed administrative and clinical duties under the direction of the nurse or provider in charge. Functioned as an integral team member as support staff, which allowed doctors and nurses to focus on the health concerns of their patients
- Demonstrated the ability to relate to the public regardless of racial, ethnic or economic status
- Reacted calmly and effectively in emergency situations.
- Explained treatment procedures, medications, diets and physicians' instructions to patients
- Patient scheduling, registration, medical records, billing and collection, data entry, and cash posting
Assistant to the Senior VP
Elliott Beach Rentals
02.2004 - 10.2010
- Provided excellent administrative support to Senior VP of the largest vacation rental company in the Grand Strand
- Assisted homeowners with various concerns, such as; rentals, damages, or program information
- Managed all guest damage claims and credit card disputes
Reservation Specialist
Elliott Beach Rentals
06.2003 - 02.2004
- Using knowledge of the area and units managed by Elliott, provided guidance specific to customer needs
- Coordinated with team members to resolve booking conflicts, enhancing customer satisfaction and service efficiency
Education
Clinical Medical Assisting
Coastal Medical Training Institute
05.2025
Computer Networking & Programming
Horry-Georgetown Technical College
Property Management Certification -
Florence-Darlington Technical College
Darlington, SCSkills
- EHR SuperUser
- Medical transcription
- Superb time management skills
- HIPAA compliance
- Dependable team collaborator
- Direct patient care
Timeline
Operations Manager
AllPro Flooring Installation
09.2018 - Current
Sr. Listing Coordinator
Century 21 Boling- The Traci Miles Team
01.2017 - 09.2019
Surgical Scheduler
Magnolia Ob/Gyn
10.2016 - 01.2017
Medical Assistant / IT Technician
Magnolia Ob/Gyn
09.2012 - 10.2016
Medical Scribe
Atlantic Urology Clinics
02.2012 - 08.2012
Medical Assistant / Medical Front Office
Atlantic Urology Clinics
11.2010 - 02.2012
Assistant to the Senior VP
Elliott Beach Rentals
02.2004 - 10.2010
Reservation Specialist
Elliott Beach Rentals
06.2003 - 02.2004
Clinical Medical Assisting
Coastal Medical Training Institute
Computer Networking & Programming
Horry-Georgetown Technical College
Property Management Certification -
Florence-Darlington Technical College