Kayaking
Amanda Bruen
Associate Sales Representative
Savannah,GA
Summary
Career Summary: Dedicated human services professional with a BA in psychology, over 7 years of experience in case management, and a passion for helping people and organizations perform at an optimal level. Currently seeking a full-time position to demonstrate how expertise in human behavior and interpersonal relationships can be successfully applied to a sales, service, and support role to maximize revenue for Natera and drive client satisfaction and loyalty.
Overview
3
3
Certifications
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Case Worker/Clinical Consultant
Coastal Harbor Families
Savannah , GA
06.2013 - 01.2021
- Worked in conjunction with a multidisciplinary team to coordinate treatment services and provide a continuum of care for clients.
- Managed full caseload of no less than 15 clients, conducting biweekly purposeful well-child visits to ensure safety, permanency, and well-being of clients.
- Generated marketing strategies to recruit new partnership parents and promote retention of existing team of caregivers.
- Completed descriptive, detailed visit narratives outlining client progress which were submitted consistently within designated timeframes.
- Cultivated meaningful relationships and advocated for clients in an array of settings while maintaining trust and confidentiality.
- Responded to after hours crisis calls to ensure client safety and provide caregiver support.
- Used problem solving skills daily to encourage stability for clients by avoiding placement disruptions.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies
Front Desk Representative
La Quinta Inn and Suites
Savannah, GA
07.2009 - 06.2013
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and managed all guest needs and inquiries during high volume hours efficiently and tactfully.
- Used array of selling techniques to find what best suits guests’ individual needs and consistently reach room sale goals.
- Collected room deposits, fees and payments
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours
Delivery Driver
Papa John’s Pizza
Savannah, GA
01.2007 - 01.2009
- Took orders in person and over telephone, assisted with preparing orders, and delivered product to customers in a timely manner.
- Provided friendly and efficient service to in-store customers.
- Drove safely and courteously, obeying all traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ 04.2020 - Current
Bachelor of Arts - Psychology
Armstrong State University
Savannah, GA 08.2008 - 05.2013
Skills
Experience working with diverse populations including individuals with mental and physical health challenges
Exceptional written, verbal, and interpersonal skills
Strengths in effective communication, relationship building, problem solving, professionalism, and critical thinking
Accustomed to working in demanding, fast-paced settings
High regard for confidentiality, ethics, sensitivity, and social justice
Computer literate and proficient in Microsoft Office
Certification
First Aid/CPR certified
Interests
Live Music
Knitting/Crochet
Psychology
Timeline
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
04.2020 - Current
Case Worker/Clinical Consultant
Coastal Harbor Families
06.2013 - 01.2021
Front Desk Representative
La Quinta Inn and Suites
07.2009 - 06.2013
Bachelor of Arts - Psychology
Armstrong State University
08.2008 - 05.2013
Delivery Driver
Papa John’s Pizza
01.2007 - 01.2009