Amanda Brummett

Evaluate returned smart phones/devices for defect to obtain vendor credit. Maintain weekly reporting to track key performance indicators & monitor compliance with established return policies. Communicate with vendors on overdue credit memos & ineligible devices. Assist warehouse team with various projects as needed. Maintain an inventory site with ineligible devices until they are sold for auction.

Managed inventory levels to ensure accuracy & reduce loss. Operated fork truck to unload delivery trucks & move product around warehouse. Received package deliveries from various drivers/companies throughout the day. Brought product into inventory by verifying what was shipped & receiving into internal inventory system. Collected & organized large amounts of devices from the field to be shipped back to vendors.

Lead & supervised 15+ team members in the general merchandise area of the store. Ensured team completed tasks & provided friendly customer service. Responsible for stocking new product, maintaining back stock, processing customer transactions, & monitoring date rotation. Ensured floor conditions were safe for shopping & working. Maintained product organization on the shelf for customer convenience while shopping. Offered a variety of services including fresh flowers in the garden center, photo prints & gifts from the photo lab, pet fish from the pets department, and bouquets of flowers and balloons from the floral area. Maintained a family friendly environment while meeting all shopping needs for customers. Addressed & resolved customer and team member complaints efficiently. Provided customers with an efficient and friendly checkout experience as needed.

Directed and supervised 50+ team members in the day to day operations of Service department. Ensured customer needs were met, complaints resolved effectively, and quick and efficient service delivered. Responsible for the training, development, and work performance of all service team members. Worked to resolve cash control and scheduling concerns. Supervise and coach team members to ensure customer service meets Meijer standards. Responsible for the service team completing all required training, maintaining cleanliness of the front end of the store, and all team members on task with day to day responsibilities. Complete customer transactions as needed by scanning items, maintaining a friendly attitude, and processing various forms of customer payments.

Planned, directed and supervised 10+ team members in the day to day operations of the gas station. Delivered customer service of the highest quality by managing the operations and scheduling. Suggested changes to inventory and pricing as needed. Ensured appropriate service levels to minimize customer wait time. Responsible for receiving and stocking of area. Ensured that all team members are thoroughly trained in all aspects of their job and completed all required training. Communicated the Meijer friendly initiative in all team meetings and conversations. Monitored and ensured that all safety and sanitation procedures were followed to promote a safe working and shopping environment. Monitored drop offs, changed fuel prices based on competitors, completed cash drops, and greeted and thanked customers. Additional responsibilities including scanning items for customer purchase, checking in lottery tickets, maintaining full shelves by working back stock & fuel pump maintenance.

Provided customers with a quality shopping experience by making sure each customer left the store satisfied. Delivered excellent customer service at the checkout area by providing quick and efficient customer service. Completed transactions while maintaining proper cash control and accuracy for all purchases. Built customer relationships with a friendly and outgoing attitude, putting the customer above all else. Provided assistance by responding to customer and fellow team member's questions in an efficient manner. Ensured an appropriate amount of cash registers available based on customer traffic. Assisted in the cleanliness and stocking of the clothing department.

Served customer meals and beverages in a timely manner. Built relationships with regular customers by learning and remembering their order preferences. Multi-tasked by seating customers, delivering orders to existing customers and operating the cash register as guests were departing. Ensured tables were clear of dirty dishes and stocked with proper condiments. Thorough cleaning of the dining room each day, as well as counters and machines.