Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Bryant

Theodore,AL

Summary

Dynamic Office Administrator with proven expertise at Climate Patriot, LLC, specializing in customer service and contract negotiation. Achieved significant improvements in customer satisfaction through effective problem-solving and enhanced office operations. Demonstrates strong skills in payroll management and data organization, while building solid relationships with clients and vendors to ensure compliance and operational efficiency.

Overview

7
7
years of professional experience

Work History

Office Administrator

Climate Patriot, LLC
Theodore, AL
07.2022 - 05.2025
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Interpreted and communicated work procedures and company policies to staff.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized company events including holiday parties, team building activities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Developed and implemented office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
  • Provided support to Accounts Payable department when needed regarding vendor inquiries or dispute resolution.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Processed credit card payments, wire transfers, and ACH transactions.
  • Processed and sent invoices, adjustments, and credit memos to customers.

Office Executive

Hansen Heating & Air
Theodore, AL
10.2018 - 06.2022
  • Processed invoices, purchase orders, contracts.
  • Called customers to collect payments for prompt processing and to support accounts receivable activities.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Created and maintained budget and monthly bookkeeping documents.
  • Maintained filing systems to organize operations and administration records.
  • Assisted with special projects as assigned by senior management.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Prepared reports, correspondence, memos, presentations, spreadsheets and other documents as needed.
  • Resolved customer complaints or answered customers' questions.
  • Managed office operations, including filing systems and ordering of supplies.
  • Developed strong working relationships with internal departments and external stakeholders.
  • Planned and organized events.
  • Coded and entered daily invoices with in-house accounting software.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

GED -

Theodore High School

Skills

  • Customer service
  • Contract negotiation
  • Data management
  • Payroll and accounts payable and receivable
  • Office administration
  • Customer engagement
  • Schedule and calendar management
  • Construction experience
  • Permitting
  • Scheduling inspections
  • Inbound phone call handling
  • Billing oversight
  • Word processing
  • Expense reporting
  • Spreadsheet development
  • Database entry
  • Typing 60 words per minute
  • File organization
  • Leadership and supervision
  • Communication skills
  • Vendor management
  • Document management
  • Project management
  • Banking operations
  • Conflict resolution
  • Microsoft office expertise

References

References available upon request.

Timeline

Office Administrator

Climate Patriot, LLC
07.2022 - 05.2025

Office Executive

Hansen Heating & Air
10.2018 - 06.2022

GED -

Theodore High School

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