Amanda Buck
Warsaw
Summary
I have great work ethic and am excited by new opportunities and busy environments. I have a lot of experience leading groups and supervising work areas. I love to learn and increase my knowledge in different work departments. I have been in Customer service for over 6 years now and am always willing to learn something new. I work hard and love to encourage those around me to do their best as well. I am known for being a quick learner and am great at adapting to new things. "the capacity to learn is a gift, the ability to learn is a skill, the willingness to learn is a choice." - Brian Herbert
Overview
3
3
years of professional experience
Work History
Teller 1
Tonawanda Valley Federal Credit Union
11.2025 - Current
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Assisted members with account inquiries, providing exceptional customer service and support
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Fine Dining Server
Beyond the Sea
01.2025 - 09.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in menu presentation, ensuring clear communication of daily specials and offerings.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed strong knowledge of wine pairings, enhancing guest dining experiences through recommendations.
- Executed opening and closing procedures efficiently, contributing to smooth restaurant operations.
- Trained new staff on service standards, improving team performance and consistency in guest interactions.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Shop Manager
Up North Market & Deli
10.2024 - 09.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Trained team members on food safety protocols and customer service standards.
- Implemented promotional strategies to increase product visibility and sales.
- Developed promotional strategies to enhance sales during peak hours and special events.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Set up daily drawers, verified totals and prepared cash deposits.
- Administered payroll and maintained employee records.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Oversaw successful catering events that expanded brand recognition within the local community.
- Created a welcoming atmosphere by designing an inviting and comfortable seating area.
- Launched successful loyalty program initiatives that boosted return visits from customers.
- Recruited, hired and trained baristas to handle workload with quality service.
- Implemented innovative marketing strategies to boost foot traffic and overall sales.
Personal Assistant
Nik Shultz - UAlbany
10.2024 - 09.2025
- Coordinated scheduling for meetings and appointments, optimizing time management for executive activities.
- Managed correspondence and communications, ensuring timely responses and effective information flow.
- Developed and maintained an efficient filing system, enhancing accessibility of critical documents and resources.
- Prepared meeting agendas and minutes, facilitating clear communication among stakeholders and tracking action items.
- Managed and prioritized marketing materials requests.
- Enhanced brand recognition with strategic marketing campaigns.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Barista Supervisor
Word of Life Island and Bible Institute
09.2022 - 08.2024
- Supervised daily operations of coffee shop, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation techniques and customer engagement strategies.
- Implemented inventory management practices to maintain adequate stock levels and reduce waste.
- Developed staff schedules to optimize coverage during peak hours while adhering to budget constraints.
- Conducted regular team meetings to foster communication, address concerns, and promote a collaborative environment.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements.
- Coordinated equipment maintenance schedules, ensuring optimal functionality at all times.
- Maintained accurate records of inventory levels using tracking systems for efficient reordering processes.
Education
2 Years Completion - Theology
Word of Life Bible Institute
Pottersville, NY08-2024
Skills
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
- Calm under pressure
Timeline
Teller 1
Tonawanda Valley Federal Credit Union
11.2025 - Current
Fine Dining Server
Beyond the Sea
01.2025 - 09.2025
Shop Manager
Up North Market & Deli
10.2024 - 09.2025
Personal Assistant
Nik Shultz - UAlbany
10.2024 - 09.2025
Barista Supervisor
Word of Life Island and Bible Institute
09.2022 - 08.2024
2 Years Completion - Theology
Word of Life Bible Institute