Amanda Buckley
Grand Junction,CO
Summary
Dedicated and organized Operations Manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in cost reduction, management and process improvement. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
7
7
years of professional experience
Work History
Operations Manager
Bungalow Living
06.2021 - 04.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies and initiatives to achieve business plan and profitability goals
- Optimized capital by introducing cost saving measures and revenue generating processes, turning the department into a profit center
- Transformed a $76 cost per property into a positive contribution of $11 per property
- Improved operations by developing and implementing SOP's, driving process improvements, and identifying areas for automation
- Assisted in the automation of 50% of the team's processes to support a smaller work staff
- Developed KPIs and SLAs to manage performance of the maintenance department
- Reduced average resolution times from 14 to 7 days; reduced time to on-site from 6 to 3 days
- Oversaw all maintenance coordination with contractors to promote timely repairs and turnovers after move-outs
- Developed and maintained strong working relationships with owners, tenants, and vendors to create the optimal experience for all parties
- Managed internal and external escalations for 900 properties as it pertains to maintenance.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Partner Operations Team Lead
Walmart.com
04.2017 - 05.2021
- Led strategic planning of partner programs after analysis and research of company programs and functions
- Organized and prioritized incoming inquiries and optimized team workflows and resources to handle dynamic demands
- Directed a team of 12 associates conducting B2B operations with Walmart's sellers and suppliers
- Managed communications between stakeholders and local teams to ensure optimal team performance
- Designed and performed data analyses of team KPIs and SLAs to ensure adherence to all policies and procedures
- Created SOPs and content outlining team and department processes
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Education
Bachelor of Science in Business Management and Leadership -
Bellevue University
Skills
- Project Management
- Operations Management
- Strategic Initiatives & Growth Strategies
- Creative Problem-Solving
- Cost Reduction & Containment
- Process Improvements & Automations
- Stakeholder Management
- Relationship Building & Development
- Excel/Sheets, Salesforce, ClickUp, Jira
Timeline
Operations Manager
Bungalow Living
06.2021 - 04.2024
Partner Operations Team Lead
Walmart.com
04.2017 - 05.2021
Bachelor of Science in Business Management and Leadership -
Bellevue University