Amanda Budyach
Baton Rouge,LA
Summary
Senior Customer Success Operations Manager specializing in optimizing team performance and enhancing customer satisfaction through strategic projects and data-driven methods. Proven track record in aligning operational goals with organizational objectives to drive efficiency and positive client outcomes. Skilled in collaboration and leadership to promote operational success and informed decision-making.
Skills
- Gainsight administration and workflow design
- Customer retention and health scoring
- Strategic customer engagement
- Enterprise customer lifecycle management
- Customer churn risk modeling
- Automation of customer success workflows
- Cross-functional collaboration with Product, Analytics, and Leadership
- Team performance optimization
- Strategic planning and operational alignment
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Senior Customer Success Operations Manager
Dental Intelligence
Pleasant Grove
03.2023 - Current
- Led development and ongoing management of core operational systems supporting five Customer Success teams, improving scalability, consistency, and visibility across workflows.
- Designed and implemented utilization and customer risk frameworks, enabling earlier identification of at-risk accounts and more targeted retention efforts.
- Partnered with Data and Analytics teams to operationalize churn and risk insights, translating models into actionable workflows within Gainsight.
- Served as primary Gainsight administrator, managing workflows, data integrity, success plans, and automation across Enterprise and SMB segments.
- Collaborated with analytics teams to deliver Tableau dashboards focused on utilization, health, and risk trends for leadership and CS teams.
- Contributed to increasing Enterprise retention above 90% and overall company retention to 84% within three years through improved risk visibility and operational alignment.
- Automated daily operational activities, reducing manual effort and enabling CSMs to focus on high-impact customer engagement.
Enterprise Customer Success Manager
Dental Intelligence
Pleasant Grove
08.2019 - 03.2023
- Managed a $1.38M ARR book of business with 94.67% gross retention.
- Achieved 105%+ net retention through strategic account expansion and customer engagement.
- Expanded largest Enterprise client from 1 to 385 locations, increasing ARR to $625K with projected growth to $2.5M.
- Led onboarding, training, and adoption initiatives to drive long-term customer success.
- Collaborated closely with Sales and Product to align expansion strategy with customer outcomes.
Enterprise Customer Success Manager
LocalMed by Dental Intelligence
Baton Rouge
04.2018 - 08.2019
- Delivered business and technical expertise to enhance post-sales support activities.
- Facilitated virtual meetings with clients, including formal program reviews and end-user training.
- Achieved or exceeded renewal rates and upgrade targets consistently.
- Gathered customer and market insights for product teams to inform feature development.
School Programs Manager
MasteryPrep
Baton Rouge
10.2014 - 04.2018
- Managed Louisiana ACT Prep School Program generating $3,500,000 in ARR.
- Oversaw 130 remote employees nationwide to ensure operational effectiveness.
- Reduced curriculum publishing costs by 10% through strategic vendor negotiations.
- Ensured compliance with Louisiana Department of Education regulations.
- Implemented strategic plans while verifying alignment with corporate objectives.
- Communicated program changes and strategic initiatives to department staff.
- Contributed to execution of annual priorities and supported strategic directions.
- Supported adoption of new systems and programs to fulfill business requirements.
Executive Assistant
Liquid Ventures
Baton Rouge
04.2014 - 10.2014
- Served as Project Manager for Republican Leadership Conference in New Orleans, LA, May 2014.
- Managed executive calendars, optimizing schedules for meetings and appointments.
- Coordinated travel arrangements to enhance efficiency for executive team.
- Organized conferences and monthly meetings, ensuring seamless execution.
- Processed travel expenses and reimbursements for senior management group.
Operations Manager
Puryear IT
Baton Rouge
02.2012 - 04.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led onboarding and training of new hires to fulfill business requirements.
Education
Some College (No Degree) - Marketing Management And Research
Western Governors University
Salt Lake City, UTSome College (No Degree) - Business Administration And Management
Kalamazoo Valley Community College
Kalamazoo, MISome College (No Degree) - Liberal Arts And General Studies
Henry Ford Community College
Dearborn, MICertification
- Gainsight Administrator – Level 1, Gainsight
- Certified Customer Success Manager, The Success League
- Digital Adoption Certification, Pendo
- Google AI Essentials, Google
Languages
American Sign Language, Conversational
Timeline
Senior Customer Success Operations Manager
Dental Intelligence
03.2023 - Current
Enterprise Customer Success Manager
Dental Intelligence
08.2019 - 03.2023
Enterprise Customer Success Manager
LocalMed by Dental Intelligence
04.2018 - 08.2019
School Programs Manager
MasteryPrep
10.2014 - 04.2018
Executive Assistant
Liquid Ventures
04.2014 - 10.2014
Operations Manager
Puryear IT
02.2012 - 04.2014
Some College (No Degree) - Marketing Management And Research
Western Governors University
Some College (No Degree) - Business Administration And Management
Kalamazoo Valley Community College
Some College (No Degree) - Liberal Arts And General Studies
Henry Ford Community College