Amanda Budzenski
Antigo,WI
Summary
Forward-thinking and enthusiastic professional with more than 10 years of experience managing operations. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume organizations by providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
Practice Manager
Midline Vision
01.2022 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provide ongoing feedback, training, and performance reviews.
- Assess processes and procedures, complying with OSHA, and HIPAA regulations.
Practice Manager of Operations
Heartland Dental
01.2021 - 01.2022
- Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Coordinated daily team huddles, weekly meetings, and quarterly business meetings
- Maintained protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA)
- Provided direct oversight to the practice financial wellbeing to include annual and quarterly forecasting, while evaluating and managing risk analysis.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
Lead Program Assistant
UW Extension Langlade County
07.2019 - 01.2021
- Developed strong relationships with clients and stakeholders, ensuring satisfaction and repeat business.
- Led initiatives focused on improving overall customer satisfaction rates among program participants.
- Enhanced program efficiency by streamlining processes and implementing new organizational systems.
- Championed the use of cutting-edge technology tools which simplified workflows significantly.
- Managed project timelines and budgets for successful completion within set parameters.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
Payment Control Specialist
Graebel Companies
06.2017 - 07.2019
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Assisted with annual audits by generating reports and collecting and consolidating invoice information.
Executive Assistant
Saint Clare's Hospital
03.2017 - 05.2017
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Assisted in the acute care operations, project management, patient care, compliance regulations, and supported all administrative functions.
- Performed oversight of financial allocations of the hospital expansion project.
- Acted as a liaison between senior patient care leadership and unit managers.
Administrative Services Manager
SRA International
10.2013 - 03.2017
- Supervised administrative support staff, delegating tasks effectively to maintain high productivity levels across the department.
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Implemented key changes in administrative policies based on feedback from staff surveys for continuous improvement of workplace conditions.
- Established standardized procedures for maintaining records related to facilities management, contracts, and equipment maintenance schedules.
- Managed office standard procedures, policies, and processes; as well as corporate, state, and federal compliance regulations including HIPPA compliance
- Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
- Implemented, delivered, and monitored government training, certification, and state specific compliance requirements.
Education
Associate of Science - Healthcare Business Services
Northcentral Technical College
Wausau, WI05.2011
Skills
- Practice Management
- Schedule Management
- Staff Management
- Workflow Management
- New Hire Training
- Policy and procedure development
- Employee performance
- Strategic Planning
- Budget Oversight
- Marketing
Facility Oversight
New Hire Training
Staff Scheduling
Employee performance
Profitability Strategies
Budget Development
Policy and procedure development
Timeline
Practice Manager
Midline Vision
01.2022 - Current
Practice Manager of Operations
Heartland Dental
01.2021 - 01.2022
Lead Program Assistant
UW Extension Langlade County
07.2019 - 01.2021
Payment Control Specialist
Graebel Companies
06.2017 - 07.2019
Executive Assistant
Saint Clare's Hospital
03.2017 - 05.2017
Administrative Services Manager
SRA International
10.2013 - 03.2017
Associate of Science - Healthcare Business Services
Northcentral Technical College