Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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AMANDA BUENO

SOUTH BEND

Summary

Experienced pharmacy representative with a successful track record in customer service and administrative functions within healthcare and banking sectors. Proficient in data entry, CRM, and database management to ensure accuracy, regulatory compliance, and meticulous attention to detail. Committed to improving client satisfaction and operational efficiency through effective communication and teamwork.

Overview

16
16
years of professional experience
1
1
Certification

Work History

BANK TELLER

PNC Bank
05.2019 - 08.2021
  • Handled numerous daily transactions such as deposits, withdrawals, and loan payments with precision.
  • Utilized strong communication and interpersonal skills to build positive relationships.
  • Demonstrated expertise in data management by preparing daily cash reports and reconciliations.
  • Optimized processes to ensure adherence to compliance standards.
  • Reduced wait times by enhancing service delivery efficiency.
  • Utilized meticulous organizational practices.

CLIENT SERVICES REPRESENTATIVE

Travel Management Company (TMC)
01.2018 - 03.2019
  • Enhanced client satisfaction by promptly resolving issues and addressing inquiries with exceptional customer support.
  • Exhibited exceptional attention to detail and organizational skills in managing client records.
  • Demonstrated problem-solving skills by working with cross-functional teams to improve operational efficiency.
  • Demonstrated leadership by developing training resources and conducting onboarding for new employees.
  • Leveraged CRM software to monitor and evaluate client interactions, yielding actionable insights for service enhancement and client retention.
  • Managed client meeting schedules to optimize time efficiency.

TALENT POOL ASSOCIATE (PROMOTION)

Press Ganey
11.2015 - 08.2017
  • Collaborated with hiring managers to define job requirements and create compelling job descriptions.
  • Managed end-to-end recruitment lifecycle, resulting in improved time-to-fill metrics across multiple roles.
  • Analyzed workflows to identify areas for improvement, leading to enhanced team productivity.
  • Coordinated cross-functional meetings to foster collaboration and address departmental challenges.
  • Implemented tracking systems for project deadlines, improving accountability among team members.
  • Facilitated communication between departments to ensure alignment with organizational goals and objectives.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.

PHONE ROOM REPRESENTATIVE

Press Ganey
04.2015 - 10.2015
  • Maintained professionalism and customer engagement while verifying information.
  • Updated database with customer feedback, showcasing precision and dedication to maintaining data quality.
  • Monitored call metrics to detect trends and improvement areas.
  • Ensured positive customer interactions by promptly addressing concerns and aligning with company objectives.
  • Reduced processing time through the implementation of streamlined data entry methods.
  • Ensured data integrity by maintaining comprehensive records of customer interactions, aiding departmental decision-making.

MEDICAL HISTORY REP

Memorial Hospital Trauma Unit
02.2012 - 03.2015
  • Conducted comprehensive medication history interviews to ensure accuracy and patient safety.
  • Collaborated with healthcare teams to streamline medication reconciliation processes.
  • Managed electronic health record (EHR) systems for efficient data entry and retrieval.
  • Trained junior staff on best practices for medication history documentation and compliance.
  • Reviewed patient charts for discrepancies, ensuring consistency with prescribed medications.
  • Developed strong rapport with patients through empathetic communication skills, fostering a positive environment conducive to gathering accurate information.

CERTIFIED PHARMACY TECH

Target Pharmacy
10.2007 - 12.2011
  • Managed medication dispensing and ensured compliance with safety regulations.
  • Assisted pharmacists in patient consultations and provided exceptional customer service.
  • Maintained accurate inventory records and performed regular stock audits to minimize discrepancies.
  • Trained new staff on pharmacy procedures, enhancing team efficiency and knowledge retention.
  • Collaborated with healthcare providers to address prescription-related inquiries for optimal patient care.
  • Implemented process improvements that streamlined workflow and reduced wait times for customers.
  • Oversaw daily operations, ensuring adherence to policies and maintaining high standards of quality control.
  • Led initiatives to enhance patient education regarding medication usage and potential side effects.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Chiropractic Assistant

Family Wellness Center
08.2005 - 10.2007
  • Assisted in patient intake processes, ensuring accurate data collection and documentation.
  • Managed scheduling for patient appointments, optimizing clinic workflow and resource allocation.
  • Educated patients on chiropractic procedures and post-treatment care, enhancing patient understanding and compliance.
  • Maintained cleanliness and organization of treatment rooms, promoting a professional environment for patient care.
  • Input patient data into computer system using Software and checked information for accuracy.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

Bachelors - Biological Science

Ivy Tech/IUSB
South Bend, IN
05.2014

Skills

  • Customer Service
  • Data Processing
  • Microsoft Word
  • Microsoft Excel
  • XBound
  • PDX
  • Medical Records
  • Inventory Control

Certification

  • Pharmacy Tech Certification

Languages

Spanish
Native or Bilingual

Timeline

BANK TELLER

PNC Bank
05.2019 - 08.2021

CLIENT SERVICES REPRESENTATIVE

Travel Management Company (TMC)
01.2018 - 03.2019

TALENT POOL ASSOCIATE (PROMOTION)

Press Ganey
11.2015 - 08.2017

PHONE ROOM REPRESENTATIVE

Press Ganey
04.2015 - 10.2015

MEDICAL HISTORY REP

Memorial Hospital Trauma Unit
02.2012 - 03.2015

CERTIFIED PHARMACY TECH

Target Pharmacy
10.2007 - 12.2011

Chiropractic Assistant

Family Wellness Center
08.2005 - 10.2007

Bachelors - Biological Science

Ivy Tech/IUSB

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