Amanda Buffington
Roseburg,OR
Summary
Results-driven Human Services Supervisor proficient at overseeing the delivery of comprehensive support services to diverse populations. Strong Leadership abilities with focus on empowering staff, implementing best practices, and ensuring compliance with regulations. Effective communicator known for building strong relationships with clients, and team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Services Specialist IV - Team Lead OEP
Oregon Department Of Human Services
Roseburg, OR
10.2023 - Current
- Gives technical assistance to other eligibility workers and support staff, coordinates staff and gives case audit support to a supervisor or does administrative duties in support of branch operations.
- Researches and answers questions about assistance and related medical programs policy, procedures, statutes, and regulations for eligibility workers and support staff.
- Leads in the management and development of program rules, policies, long term and short term goals, and program evaluation
- Evaluates and Reviews employee case related Log Sheets
- Analyzes results of audits for patterns and types of errors, makes comparisons to determine training needs and discusses decision making and case management practices with eligibility workers.
- Confers with supervisor and eligibility workers to discuss findings and conclusions of audits.
- Change Guide Lead in helping the team move through organizational change
- Trains staff on branch procedures.
- Instructs eligibility workers and support staff and demonstrates tasks.
- Reviews new policy and procedures with staff.
- Observes worker's job performance and suggests ways to improve and enhance job skills.
- Gives supervisor and employee feedback about employee's performance strengths and weaknesses.
- Gives input on staff performance appraisals.
- Participates on interview panels and recommends hiring of new eligibility workers and clerical employees.
Human Services Specialist III Team Lead APD
Oregon Department of Human Services
Roseburg, OR
12.2022 - 10.2023
- Gives technical assistance to other eligibility workers and support staff, coordinates staff and gives case audit support to a supervisor or does administrative duties in support of branch operations.
- Researches and answers questions about assistance and related medical programs policy, procedures, statutes, and regulations for eligibility workers and support staff.
- Leads in the management and development of program rules, policies, long term and short term goals, and program evaluation
- Evaluates and Reviews employee case related Log Sheets
- Analyzes results of audits for patterns and types of errors, makes comparisons to determine training needs and discusses decision making and case management practices with eligibility workers.
- Confers with supervisor and eligibility workers to discuss findings and conclusions of audits.
- Change Guide Lead in helping the team move through organizational change
- Trains staff on branch procedures.
- Instructs eligibility workers and support staff and demonstrates tasks.
- Reviews new policy and procedures with staff.
- Observes worker's job performance and suggests ways to improve and enhance job skills.
- Gives supervisor and employee feedback about employee's performance strengths and weaknesses.
- Gives input on staff performance appraisals.
- Participates on interview panels and recommends hiring of new eligibility workers and clerical employees.
Human Services Specialist III
Oregon Department Of Human Services
Roseburg, OR
12.2020 - 12.2022
- Performed initial assessments of clients to determine eligibility for services and resources.
- Maintained accurate documentation in accordance with agency standards and policies.
- Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, and SNAP benefits.
- Obtained income, asset and financial information to determine program eligibility.
- Attended meetings and participated in staff development training activities.
- Supported applicants in completing documents with accuracy for human service programs.
- Interviewed applicants to verify information eligibility for public assistance.
- Discussed rights and responsibilities associated with public assistance with applicants.
Administrative Assistant Lead
Umpqua Bank
Roseburg, OR
02.2010 - 04.2015
- Provided administrative support to senior management staff.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Scheduled and coordinated meetings, conferences, teleconferences, and other events.
- Developed tracking systems for monitoring the progress of projects or tasks assigned to subordinates.
- Handled confidential information in a discreet manner with tact and diplomacy.
- Assisted with recruitment activities such as screening resumes and scheduling interviews.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed and implemented diversity training programs for staff.
Education
Associate of Applied Science - Legal Assistant
Umpqua Community College
Roseburg, OR06-2012
High School Diploma -
Glide High School
Glide06-1999
Skills
- Team Building Experience
- Strong Organizational Skills
- Effective customer communication
- Behavioral support
- Performance Appraisal
- Procedure Compliance
- Policies implementation
- Pre-Employment Screening
- Report Preparation
- New Hire Onboarding
- Information Protection
- Employee Hiring
Certification
- Paralegal Certificate - Umpqua Community College, Roseburg, OR
Affiliations
- SMART Program (Volunteer) - Start Making a Reader Today program with Umpqua Bank
- Youth Court - Roseburg Courthouse - Umpqua Community College
- Change Guide Team (Volunteer)
- First Thursday (Volunteer)
Timeline
Human Services Specialist IV - Team Lead OEP
Oregon Department Of Human Services
10.2023 - Current
Human Services Specialist III Team Lead APD
Oregon Department of Human Services
12.2022 - 10.2023
Human Services Specialist III
Oregon Department Of Human Services
12.2020 - 12.2022
Administrative Assistant Lead
Umpqua Bank
02.2010 - 04.2015
Associate of Applied Science - Legal Assistant
Umpqua Community College
High School Diploma -
Glide High School