Amanda Bumgarner
Ellabell,GA
Summary
Highly organized and detail-oriented title clerk with many years of experience in a fast-paced environment. Proficient in processing paperwork, managing customer inquiries, and coordinating with internal departments to ensure smooth and efficient operations. Seeking to leverage my skills and expertise to contribute to a dynamic and growing company. Detailed Title Clerk with 7+ years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Dealertrack, DLRDMV and some Titletec.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Chatham Parkway Subaru
12.2023 - Current
- Stock in New and Used cars from SOA, customers, auctions, or store transfers.
- Process payoffs for funded deals or for street purchases from customers.
- Post weekly warranty statement
- Post, assign and mail off dealertrade paperwork. Once money from dealertrade is received receipt in and scan dealertrade paperwork into Scan123.
- Post, and assign and mail off wholesale paperwork. Once money from wholesale is received receipt in and scan wholesale paperwork into Scan123.
- Close internal RO's on a daily basis.
- Order office supplies for the dealership
- Post parts invoices as given
- Monthly payables
- Mail out AR statements
- Post daily funding and payoff floored cars daily.
- SOA Parts statement at end of month
- Clean up schedules daily
- Balance DOC to Finaicial Statement and Balance Financial Statement to DOC for payroll/HR
- Other end of month duties
- Assist in applying for out of state tag and title work and apply for GA tag and title
Tag and Title Clerk/Assistant Office Manager
Chatham Parkway Toyota
09.2018 - 12.2023
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed completed and signed title documents through DLRDMV and TitleTec.
- Communicated with customers to resolve common title issues.
- Contacted states Motor Vehicle Department to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Supported the Office Manager with various end or month tasks
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Post daily DLRDMV and TitleTec invoices
Customer Service Representative
Regional Finance
07.2018 - 09.2018
- Enter cash transactions in ledgers and reconcile cash reports; prepare bank deposits.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Made daily collection calls to past dues accounts
Finance Manager/Title Specialist
M Street Motors
09.2015 - 07.2018
- Submit applications for customers attempting to purchase vehicles
- Build deals and prices and print all paperwork for customers to sign
- Daily bank runs
- Communicated with customers to resolve common title issues.
- Contacted SC Motor Vehicle Department to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Tag and Title Clerk
Meeting Street Auto Sales
08.2013 - 09.2015
- Communicated with customers to resolve common title issues.
- Contacted SC Motor Vehicle Department to determine status of pending titles.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Stayed up-to-date on SC laws and licensing requirements to complete accurate and efficient reviews.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC05.2018
Skills
- Strong attention to detail and accuracy, particularly when handling documentation and compliance requirements
- Software: Microsoft Office Suite, Adobe, Dealertrack, DLRDMV
- Ability to adapt to changing circumstances, including shifting customer needs & evolving regulations
- Notary Public
Certification
Georgia Notary of Public Expires 8/9/2024
Timeline
Office Manager
Chatham Parkway Subaru
12.2023 - Current
Tag and Title Clerk/Assistant Office Manager
Chatham Parkway Toyota
09.2018 - 12.2023
Customer Service Representative
Regional Finance
07.2018 - 09.2018
Finance Manager/Title Specialist
M Street Motors
09.2015 - 07.2018
Tag and Title Clerk
Meeting Street Auto Sales
08.2013 - 09.2015
High School Diploma -
Goose Creek High School
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