Amanda Bunch
Greenville,TX
Summary
Knowledgeable and dedicated professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Farmers Electric Cooperative
10.2022 - Current
- Assist members by phone and email
- Responded to member requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information, processing and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Responded to member calls and emails to answer questions about services.
- Educated members about billing, payment processing and support policies and procedures.
- Investigated and resolved member inquiries and complaints quickly.
Customer Service Representative
GEUS
04.2022 - 10.2022
- Provide exceptional customer service via phone, email, and person to person
- Answer all customer questions pertaining to Electric, Garbage, Sewer, Water as well as Cable and Internet
- Process customer applications and request for services quickly and efficiently
- Listen to customer concerns and questions with understanding and compassion
- Answer customers billing questions and resolve customers concerns or issues
- Process customer payments and requests
- Explain policy and procedures to customers as well as services GEUS provides
- Knowledge of all forms and requirements for services provided
- Be a team player and also work well individually
Front Office Lead
Physical Therapy Today
04.2021 - 04.2022
- Manage and train front office staff
- Assist Physical Therapists with treatments,
- Greet patients, schedule patient appointments, answer patient questions regarding PT process
- Answer phones, manage schedule for Physical Therapy staff
- Data entry/enter patient demographics, process referrals
- Scan documents, collect patient payments
- Schedule interviews with front office staff and assist in hiring process
- Hand Deliver plan of care and patient documents to referring providers
- Build rapport and establish relationships with providers in the area
- Manage monthly workshops
- Collect staff time sheets and submit to HR
- Print and forward signed documents to HR and Billing Dept
- Via scanning/email, Filing, faxing, scanning
- Order supplies for office and manage petty cash for office needs
- Generate reports and submit to billing Dept.
Sales Associate
Southwest Kia of Rockwall
01.2020 - 01.2021
- Provide customer service to Kia Customers
- Test Drive vehicles with Customers/Assist customers in the purchasing of vehicle(s)
- Greet, get to know and connect with customers
- Assist customer with any needs/wants
- Call Customers from Call logs
- Stay current on any trainings (on-line and in person)
- Knowledge of all vehicles and their features
Data Sustainment Specialist
Sheppard Air Force Base
01.2019 - 01.2020
- Contractor position responsible for providing excellent customer service to the entire medical facility, public and patients
- Entered work order requests received by phone, email or in person
- Performs receptionist duties by answering the phones, filing, faxing, and email correspondence
- Prepared documents and obtained proper signatures
- Placed overhead pages and announcements to all clinic staff
- Analyzed and input regulations to data
- Created and managed keys, Risk Management Certifications and medical badges for all staff/visitors
- Managed administrative data system, validated accuracy and resolved all issues
- Participated and provided input in problem solving
- Coined by the Lt Col
- For assisting active duty service members during COVID operations.
Site Lead/Referral Clerk
Dyess Air Force Base
01.2016 - 01.2019
- Managed a team of 5 referral clerks, submitted weekly reports
- Provided excellent customer service to Medical Staff, Service Members and their families
- Managed patient records /reports and uploaded them into the system (HAIMS/AHLTA)
- Reviewed and provided patients' info regarding their referrals and the referral process
- Maintained patient confidentiality and HIPAA policies and procedures
- Filing, faxing, scanning and emailing correspondence
- Answer phones and assisting patients face to face
- Received employee of the month and team of the quarter while in this position
- Coined by MSgt for assisting her with a high priority referral
Skills
- Resolution Oriented
- Superior Organization skills
- Ability to type 60 wpm
- Great at Multi-tasking
- Demonstrate Professionalism
- Goal Oriented/Driven
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Account Management
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Understanding Customer Needs
Timeline
Member Service Representative
Farmers Electric Cooperative
10.2022 - Current
Customer Service Representative
GEUS
04.2022 - 10.2022
Front Office Lead
Physical Therapy Today
04.2021 - 04.2022
Sales Associate
Southwest Kia of Rockwall
01.2020 - 01.2021
Data Sustainment Specialist
Sheppard Air Force Base
01.2019 - 01.2020
Site Lead/Referral Clerk
Dyess Air Force Base
01.2016 - 01.2019
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