Amanda Burchfield
Asheville,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilize communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Experience in the restaurant industry; 20+ years of serving.
Overview
6
6
years of professional experience
Work History
Sales Associate/Cashier
Ace Hardware
08.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Ingles IMarket
04.2023 - 08.2024
- Greeted customers entering store and responded promptly to their needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cleaning Assistant
Truluck Clean
04.2022 - 10.2022
- Post construction clean up; attention to detail.
- Skilled at working independently and collaboratively in a team environment, including clients.
- Proven ability to learn quickly and adapt to new environments.
Sexton(Custodian)
Immanuel Lutheran Church
04.2019 - 05.2020
- Ensured security of the church property.
- Maintained cleanliness of grounds and buildings' maintenance.
- Greeted and facilitated with church activities.
Education
Various Courses -
Florida State Community College At Jacksonville
Jacksonville, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate/Cashier
Ace Hardware
08.2024 - 02.2025
Cashier
Ingles IMarket
04.2023 - 08.2024
Cleaning Assistant
Truluck Clean
04.2022 - 10.2022
Sexton(Custodian)
Immanuel Lutheran Church
04.2019 - 05.2020
Various Courses -
Florida State Community College At Jacksonville
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