Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Burgess

Salisbury,NC

Summary

Dedicated and customer-focused remote customer service specialist with over 20+years of experience in providing exemplary support and resolving complex customer inquiries in a timely and empathetic manner. Skilled in leveraging strong communication skills to build positive customer relationships, fostering loyalty and enhancing customer satisfaction. Proficient in utilizing various customer service software and tools to efficiently manage customer interactions and data. Demonstrated ability to work independently with minimal supervision in remote settings, maintaining high levels of productivity and meeting performance targets consistently. Committed to continuous improvement, actively seeking feedback and opportunities to enhance service delivery and support. Adept at multitasking and handling high-volume customer requests with patience and professionalism.

Overview

18
18
years of professional experience

Work History

Deli Manager

Food Lion
11.2022 - Current
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.

Customer Representative

Alorica
07.2021 - 01.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Streamlined communication channels for improved customer service response times and overall efficiency.
  • Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
  • Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
  • Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
  • Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
  • Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.

Assitant Manager

Food Lion
08.2012 - 11.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Assistant Manager

Biscuitville
04.2006 - 06.2012
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Associate of Arts - Business

Davidson County Community College
Thomasville, NC
06.2004

Skills

  • Client Communication
  • Good Communication
  • Excel
  • Typing Accuracy
  • Speed typing
  • Motivational Leadership
  • Business Leadership
  • Leadership Techniques

Timeline

Deli Manager

Food Lion
11.2022 - Current

Customer Representative

Alorica
07.2021 - 01.2024

Assitant Manager

Food Lion
08.2012 - 11.2020

Assistant Manager

Biscuitville
04.2006 - 06.2012

Associate of Arts - Business

Davidson County Community College

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Amanda Burgess