Amanda Burgey
Canandaigua,NY
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
18
18
years of professional experience
Work History
Driver
Uber
Canandaigua, NY
03.2020 - Current
- Transported clients to specified destinations safely and on-time.
- Documented daily mileage, gas, and other data.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Achieved consistently high customer scores due to exceptional service.
First Assistant Manager
McDonald's
Canandaigua, NY
08.2006 - 09.2014
- Assisted store manager in hiring and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted monthly meetings with team members to discuss customer service issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Addressed employee concerns or grievances in a professional manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coordinated special events such as in-store promotions, charity drives.
- Analyzed financial data to identify areas of cost savings or increased profitability.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Recruited and trained new employees to meet job requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Cosmetologist - Cosmetology
BOCES Seaway Tech
Norwood09-2000
Associate of Applied Science - Business Administration
Finger Lakes Community College
Canandaigua, NYSkills
- Problem-Solving
- Staff Development
- Processes and Procedures
- Strategic Planning
- Relationship Building
- Business Management
- Customer Service
- Safety Protocols
- Schedule Management
- Time Management
Custom
References available upon request.
Timeline
Driver
Uber
03.2020 - Current
First Assistant Manager
McDonald's
08.2006 - 09.2014
Cosmetologist - Cosmetology
BOCES Seaway Tech
Associate of Applied Science - Business Administration
Finger Lakes Community College