Amanda Burkett
Operations Manager
Farmersville,TX
Summary
Dedicated Manager and effective leader who excels at using proven methods to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed worth ethic.
Knowledgeable Operations Manager/ HR/ Safety Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager/ Safety Manager
Omnimax USA
02.2014 - Current
- Monthly Reports, A/R, A/P, Human Resource, Customer Service, Deposits, Receipts, Payments, Credit Cards, Collections, Inventory Control, Aging, Warehouse, Payroll, PayPal, Containers, Track Sick / Vacation, Scheduling Loads, Freight Claims, Credit Checks, Adjustments, Expense Reports, Insurance, Vendor Relations, Cycle Counting
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling, training, and inventory control
- Recruited, hired, and trained crew members on applications of projects, customer relations and customer service
- Built strong operational teams to meet process and production demands
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Addressed customer concerns with suitable solutions
- Motivated and evaluated personnel for performance improvement and goal achievement
- Guided employees on understanding and meeting changing customer needs and expectations
- Delivered positive customer experiences by implementing effective quality assurance practices
- Analyzed and controlled materials, supplies, and equipment operational expenses
- Oversaw financial management, budget management, accounting, and payroll activities
- Presented performance and productivity reports to supervisors
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Monitoring and managing a job site safety plan for all workers
- Answering questions and providing resources as needed by employees
- Conducting safety drills (fire alarm, natural disaster, industrial accident) so workers are aware of what they need to do to stay safe in the event of an emergency
- OSHA Regulations and posters
- Accomplishments: Reduction in Backlog of Receivables, Team leadership, Relieved CFO of day-to-day management, Built strong team relationships, Reduced turnovers
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Championed a positive safety culture by promoting employee involvement in health and safety initiatives.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
- Updated and maintained safety documentation, keeping records accurate for audits and compliance checks.
- Streamlined emergency response procedures, ensuring rapid and efficient action in critical situations.
Sales Coordinator
ETCHVAC
10.2012 - 09.2013
- Customer Service, Scheduled Appointments, Dispatch, Blueprints, Weekly Reports, Permits, Contracts, A/P, Invoicing
Education
Associate of Applied Science - Business Management, Business & Human Resources
Collin College
05.2023
Paralegal -
Executive Secretarial School
01.1996
Skills
- Management
- Collections
- A/R & A/P
- 10-Key
- Reports
- Deposits
- Inventory Controls
- Human Resources
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Strategic Planning
- Schedule Management
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Client Relations
- Organizational Management
- Customer Relationship Management (CRM)
- Logistics Management
- Invoice Processing
- Delegation
- Conflict Mediation
- Customer Retention
- Work flow planning
- Cost Reduction
- Business Administration
- Business Planning
- Logistics Oversight
- Data Management
- Incidents management
- Cross-Functional Collaboration
- Budget Development and Management
- Cross-functional communications
- Data Analysis
- Performance reporting
- Warehouse Operations
- Customer relations specialist
- Process flows
- Building and Facility Management
- Contract Management
- P&L Management
- Performance Evaluations
- Expense Reports
- Data Evaluation
- Financial Management
Certification
- QuickBooks Certificate
- Notary
Personalitystrengths
- Conventional: Prefer established, logical methods
- Flexible: Adaptable while maintaining stability and success
- Collaborative: Seeks out interactions, can be assertive in team settings
- Accommodating: Perceptive, accepting of others’ needs
- Composed: Remains calm under pressure
Accomplishments
- Saved the company approximately million by Calling and collecting from customers.
- Reduced lost workdays and recordable incidents to 2 in ten years by implementing a safety awareness program.
- Promoted to Operations Manager after 2 years with the company.
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved many by completing all task asked of me with accuracy and efficiency.
- Achieved many results through effectively helping with all task asked of me.
Timeline
Operations Manager/ Safety Manager
Omnimax USA
02.2014 - Current
Sales Coordinator
ETCHVAC
10.2012 - 09.2013
Paralegal -
Executive Secretarial School
Associate of Applied Science - Business Management, Business & Human Resources
Collin College