Amanda Burnett
Bessemer,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber Eats
10.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Office Coordinator
Metro Trucking
08.2018 - 07.2022
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Customer Service Representative
Burnett Tree Service
02.2010 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate Of Business Administration - General Studies
South College Online School
Knoxville, TN05.2015
Skills
- Analytical Thinking
- Team building
- Calm Under Pressure
- Remote Office Availability
- Organization and Time Management
- Multitasking Abilities
- Flexible and Adaptable
- Verbal Communication
- Active Listening
- Excellent Communication
- Dependable and Responsible
Accomplishments
- Supervised team of 6 volunteer staff members, We came together and started a nonprofit organization called Together We Stand & Divided We Fall.. Every other weekend we would get together at different parks in the Birmingham area and feed the homeless. And one weekend out of the month we would fix him a non-perishable bag with hygiene, socks, gloves, etc. We did this until we were unable to meet do the Covid.
Timeline
Uber Driver
Uber Eats
10.2022 - Current
Office Coordinator
Metro Trucking
08.2018 - 07.2022
Customer Service Representative
Burnett Tree Service
02.2010 - 04.2018
Associate Of Business Administration - General Studies
South College Online School