Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Burns

Tampa ,Florida

Summary

PROFESSIONAL SUMMARY

Hard- working recent college graduate with a Bachelors in Behavioral Healthcare and a concentration in Children's Mental Health. Aiming to leverage experience and proven knowledge of conflict resolution, customer communications, and customer service to successfully fill the role at your company. Frequently praised as focused by peers, I can be relied upon to help the company achieve its goals.

Overview

3
3
years of professional experience

Work History

Collections Specialist

JPMorgan Chase
Tampa, FL
07.2020 - 09.2021
  • Set up payment plans to help customers bring accounts current.
  • Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
  • Established repayment schedules that worked with the customer's financial situation.
  • Collected payments, updated accounts and notified customers of additional responsibilities.
  • Posted payments and adjusted balances to reflect new values.
  • Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
  • Worked with clients to help resolve issues with application process for the PPP Project.


Front Desk Associate

Florida Cancer Specialist
Tampa, FL
06.2017 - 12.2017
  • Checking patients in/out -Taking copays for patient appointments -Using POS system -Answering phones/taking notes for doctor and patient needs.
  • Scheduled patient appointments.
  • Prepared for next day's patients by pulling charts and making confirmation calls.
  • Answered incoming calls and forwarded calls to appropriate destinations.
  • Obtained and relayed information and messages in timely manner.
  • Entered, verified, and updated patient information into systems.
  • Greeted patients and families.
  • Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
  • Processed requests for records from outside sources.
  • Issued intake and new patient forms, office policies, and legally- required documents.
  • Welcomed patients, pharmaceutical reps, and other visitors to doctor's office.
  • Took patient information and scanned into EMR, ensuring accurate records and patient authorizations.
  • Scanned data into document imaging software.
  • Scanned and filed patient information into medical records.
  • Reviewed and correctly recorded receipts of patient payments.
  • Scheduled patient exams around availability of physician.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

CALL CENTER REPRESENTATIVE

Adecco
Tampa, FL
02.2017 - 05.2017
  • Entered data efficiently and accurately to update customer accounts.
  • Placed or answered phone calls, providing excellent customer experience by applying good listening skills.
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Mentor

Hillsborough Educaiton Foundation
Tampa, FL
08.2015 - 06.2016
  • Helped students with their studies and how to better organize their work and time.
  • Counseled students to help them understand and overcome personal and social problems.
  • One thing that I saw that helped them was just knowing someone was there to listen that they felt they could trust.
  • Held one-on-one strategy sessions to examine mentee strengths and weaknesses and construct realistic milestone goals.
  • Multitasking while handling multiple cases -Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Applied superior negotiation, communication and conflict management skills to facilitate effective discussions
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues

Education

Bachelor of Science - Behavioral Healthcare

University of South Florida
Tampa, FL
05.2020

Associate of Arts - Psychology

Hillsborough Community College
Tampa, FL
05.2018

Skills

  • Collections
  • Goals and Performance
  • Customer Accounts Management
  • Payment Collection
  • Call center experience
  • Accurate payment posting
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Teamwork and Collaboration
  • Multitasking Abilities

Timeline

Collections Specialist

JPMorgan Chase
07.2020 - 09.2021

Front Desk Associate

Florida Cancer Specialist
06.2017 - 12.2017

CALL CENTER REPRESENTATIVE

Adecco
02.2017 - 05.2017

Mentor

Hillsborough Educaiton Foundation
08.2015 - 06.2016

Bachelor of Science - Behavioral Healthcare

University of South Florida

Associate of Arts - Psychology

Hillsborough Community College

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Amanda Burns