Amanda Burns
Statesboro,GA
Summary
Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concerix
06.2021 - 08.2023
- Handled 50 customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction. Increased sales by 10%
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administrative Assistant
Georgia Southern
01.2020 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed a new record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record over 100 customer's data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
Human Resources Generalist
OA Logistics
07.2018 - 01.2020
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
Education
High School Diploma -
Screven County High-school
Sylvania, GA03.2013
Skills
- Customer Relations
- Sales Expertise
- Stocking and Replenishing
- Data Entry Documentation
- Customer Service
- Advanced MS Office Suite Knowledge
- Employee Training
- Employee Timesheet Processing
- Closing and Contract Negotiations
- Employee Programs
- Human Resources Management
- Risk Management
- Performance Management Strategies
Accomplishments
Army 74 Delta
Chemical Operations specialist
2013-2017
Certification
OSHA 511 General Industry
April 2026
Timeline
Customer Service Representative
Concerix
06.2021 - 08.2023
Administrative Assistant
Georgia Southern
01.2020 - 02.2021
Human Resources Generalist
OA Logistics
07.2018 - 01.2020
High School Diploma -
Screven County High-school